Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299689 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Aug 26, 2025 → Sep 8, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 16, 2025
✓ SLA Met (6 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Aug 26 → Sep 8, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Aug 26, 2025 Completed: Sep 8, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Sep 8 Assigned ▶ Running 8 8
Dispatch 0.0d
Coordinators 8.8d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.8 days
Over SLA
Billing
0.2 days
Created: Aug 26, 2025 Due: Sep 16, 2025 Completed: Sep 8, 2025 (8 days early)
📅
8.8 days Total Age
⏱️
8.8d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
9.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 8.8 days stuck in "Assigned"
⏱️
Total Delay 9.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.8d / 0.5d SLA
Closed
1.7d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP10 PUMP W/VALVE

Timeline

📋
▶
4 Work Order Created Aug 26, 1:51 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 3m
⚠️ 9.0 business days
✔️
Status: Completed by Kim Pearson Sep 8, 2:05 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 0h, 0m
📄
Status: Ready to Bill by Tami Dawe Sep 9, 11:40 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 35m
📨
▶
2 Status: Invoice Pending Sep 9, 1:10 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 43.0 business days
🧾
Invoice Created Nov 7, 1:45 PM
Invoice Number: SM-240401

Bottlenecks

Assigned
Duration: 8.8 business days (threshold: 4.0 business hours)
Exceeded by 8.3 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Aug 26, 1:51 PM
Invoice #
SM-240401

Work Details (1)

Name Type Status Qty Amount Date
WL-02915185 Parts Open 1 $920.50 Aug 26, 1:54 PM

Details