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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299705 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERITUS MEDICAL CENTER INC — 11116 MEDICAL CAMPUS RD, HAGERSTOWN MD, 21742

Aug 26, 2025 → Sep 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 13, 2025
✗ SLA Missed (1 biz days late)
Active: 13 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Aug 26 → Sep 2, 2025
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 4 of ? biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 15, 2025
9 business days (counted)
Running total: 13 of ? biz days used
Created: Aug 26, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0
Aug 26 → Sep 2 Scheduled ▶ Running 4 4
Sep 2 → Sep 2 Entered ▶ Running 0 4
Sep 2 → Sep 15 Scheduled ▶ Running 9 13
Dispatch 0.3d
Coordinators 13.9d
Field Work 0.0d
Billing 15.1d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
13.9 days
Over SLA
Field Work
0.0 days
Billing
15.1 days
Over SLA
Created: Aug 26, 2025 Due: Sep 13, 2025 Completed: Sep 15, 2025 (1 days late)
📅
13.1 days Total Age
⏱️
10.0d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
22.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 10, 2025
Visit 2 Sep 11, 2025

AI Analysis

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Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay 10.0 days stuck in "Ready to Bill"
⏱️
Total Delay 22.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Scheduled
13.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
12.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
2.6d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/02/2025 RArnold - Reassigned to Dillon for 09/10

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW24391922SA, PBW24341656SA, PBW25078082SA, PBW24391921SA, PBW24391923SA, PBW24391920SA Scale serial number(s): P309331L, P309340L, P309341L, P309332L, P309333L, P309339L
🔍 Technician Findings
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW24391922SA,PBW24341656SA,PBW25078082SA,PBW24391921SA,PBW24391923SA,PBW24391920SA Scale serial number(s): P309331L,P309340L,P309341L,P309332L,P309333L,P309339L
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW24391922SA,PBW24341656SA,PBW25078082SA,PBW24391921SA,PBW24391923SA,PBW24391920SA Scale serial number(s): P309331L,P309340L,P309341L,P309332L,P309333L,P309339L
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 6 PANDA

Timeline

📋
Work Order Created Aug 26, 2:13 PM
Work Order: WO-01299705
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Aug 26, 2:19 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-04T12:45:00.000+0000, 2025-09-04T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 6m
⚠️ 5.0 business days
🆕
Status: Entered by Rebecca Arnold Sep 2, 10:56 AM
From: Scheduled
To: Entered
Duration in Previous: 6d 20h
📅
▶
3 Dispatch Scheduled Sep 2, 12:50 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 1h 54m
👷
Technician Assigned by Rebecca Arnold
Technician: a0h6e00000IIEnBAAX, Dillon Pilgrim
⚠️ 9.0 business days
⏱️
9x Labor Added Sep 14, 9:33 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 9, 6, 1, 90, 290
⏱️
Labor Added Sep 14, 10:01 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Sep 14, 10:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dillon Pilgrim
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 16, 3:48 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 17h
📄
Status: Ready to Bill by Timothy Amburgey Sep 16, 3:55 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Sep 18, 12:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Allison Belyea
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
🚨 10.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 3:12 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 3h
⏳ 3.0 business days
💰
Status: Invoiced by Yecenia Campos Oct 3, 8:45 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2d 5h
⏳ 1.4 business days
🧾
Invoice Created Oct 6, 2:23 PM
Invoice Number: SM-242564

Bottlenecks

Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 9.2 business days (threshold: 2.0 business days)
Exceeded by 7.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Invoice Pending
Duration: 2.6 business days (threshold: 2.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Dillon Pilgrim
Scheduled
Sep 10, 8:00 AM
Created
Aug 26, 2:13 PM
Invoice #
SM-242564

Work Details (11)

Name Type Status Qty Amount Date
WL-02935514 Labor Open 2 $450.00 Sep 14, 9:33 PM
WL-02935515 Labor Open 9 $1,080.00 Sep 14, 9:33 PM
WL-02935516 Labor Open 6 $0.00 Sep 14, 9:33 PM
WL-02935517 Expenses Open 1 $0.00 Sep 14, 9:33 PM
WL-02935518 Expenses Open 1 $0.00 Sep 14, 9:33 PM
WL-02935519 Expenses Open 1 $0.00 Sep 14, 9:33 PM
WL-02935520 Expenses Open 1 $0.00 Sep 14, 9:33 PM
WL-02935521 Travel Open 90 $0.00 Sep 14, 9:33 PM
WL-02935522 Travel Open 290 $0.00 Sep 14, 9:33 PM
WL-02935532 Labor Open 1 $0.00 Sep 14, 10:01 PM
WL-02937492 Labor Open 0.016666666666667 $38.00 Sep 16, 3:48 PM

Details