📍 El Camino Hospital — 2500 Grant Road, Mountain View CA, 94040
Aug 26, 2025 → Nov 29, 2025
✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (60 biz days late)
Active: 63 biz days
🕐 Clock stopped: Completed (Nov 30, 2025)
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Sep 4, 2025
6 business days (counted)
Running total: 6 of ? biz days used
57d
▶ Clock Running
Status: Scheduled
Sep 4 → Nov 30, 2025
57 business days (counted)
Running total: 63 of ? biz days used
Created: Aug 26, 2025Completed: Nov 30, 2025
Show SLA Clock Detail (4 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 26 → Aug 26
Created
▶ Running
0
0
Aug 26 → Aug 26
Scheduled
▶ Running
0
0
Aug 26 → Sep 4
Ready for Scheduling
▶ Running
6
6
Sep 4 → Nov 30
Scheduled
▶ Running
57
63
Coordinators64.3d
Billing1.4d
✗ SLA Missed
Coordinators
64.3 days
Over SLA
Billing
1.4 days
Created: Aug 26, 2025
Due: Dec 31, 2025
Completed: Nov 30, 2025 (31 days early)
📅
63.7 daysTotal Age
⏱️
57.7d in ScheduledLongest Stage
🔄
6 transitionsStatus Changes
⚠️
64.3d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
29 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Nov 23, 2025
Visit 2Nov 24, 2025
Visit 3Nov 25, 2025
Visit 4Nov 26, 2025
Visit 5Nov 27, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 190 days old
🚨
Primary Delay57.7 days stuck in "Scheduled"
⏱️
Total Delay64.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
6.7d / 1.0d SLA
Scheduled
57.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/26/2025 1440 CM ack msg; LM w/CA, MF, GS; 1543 GS unavail; 8/27/2025 1055 CA decline; 9/2/2025 1346 CM LM w/WZ; 9/3/25 1021 LS decline; 9/4/2025 1241 LM w/Emily re NAR; NNL ; 1306 JaB avail; 1324 LM w/Emily re cnfm; 1350 Emily cnfm; 1419 ack cnfm; LM w/JaB; 1421 JaB ack cnfm
📅
Vendormate
Nov 26, 2025 10:00am – 6:00pm
Work Order: WO-01299736
Location: El Camino Hospital
Address: 2500 Grant Road, Mountain View, CA 94040
Contact Name: Emily Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000004ahKHYAY
📅
Vendormate
Nov 25, 2025 12:00pm – 8:00pm
Work Order: WO-01299736
Location: El Camino Hospital
Address: 2500 Grant Road, Mountain View, CA 94040
Contact Name: Emily Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000004ahKHYAY
📅
Vendormate
Nov 24, 2025 12:00pm – 8:00pm
Work Order: WO-01299736
Location: El Camino Hospital
Address: 2500 Grant Road, Mountain View, CA 94040
Contact Name: Emily Taylor
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU000004ahKHYAY
Timeline
📋
▶
2
Work Order Created Aug 26, 2:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
👷
▶
2
Technician Assigned Sep 4, 2:41 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling
To:Scheduled
Duration in Previous:8d 23h
🚨55.0 business days
⏱️
▶
2
3x Labor Added Nov 23, 6:35 PM
3x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
3x Expenses Added Nov 23, 6:40 PM
Type:Expenses
Status:Open
Qty:1
⏱️
2x Labor Added Nov 24, 4:26 PM
Type:Labor
Status:Open
Qty:3, 5
⏳2.9 business days
⏱️
3x Labor Added Nov 26, 12:18 PM
Type:Labor
Status:Open
Qty:8, 3, 5
⏱️
5x Labor Added Nov 26, 12:52 PM
Type:Labor
Status:Open
Qty:0.5, 0.75
⏳1.0 business days
⏱️
3x Labor Added Nov 29, 10:06 PM
Type:Labor
Status:Open
Qty:0.75, 8, 0.5
💵
▶
2
Expenses Added Nov 29, 10:11 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
4x Expenses Added Nov 29, 10:17 PM
Type:Expenses
Status:Open
Qty:1
✔️
Status: Completed by Jacqueline BurnsNov 29, 10:33 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:86d 8h, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushDec 4, 3:49 PM
From:Closed
To:Ready to Bill
Duration in Previous:4d 17h
📨
Status: Invoice Pending by Hannah ShawDec 4, 4:30 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:40m
💰
Status: Invoiced by Timothy AmburgeyDec 5, 3:54 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:23h 23m
⚠️5.0 business days
🧾
Invoice Created Dec 11, 12:14 PM
Invoice Number:SM-248197
Bottlenecks
Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 57.7 business days (threshold: 2.0 business days)
Exceeded by 55.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)