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Detailed work order timeline, KPIs, and analysis

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WO-01299745 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Aug 26, 2025 → Sep 11, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 3, 2025
✗ SLA Missed
Active: 3 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 12, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 26 → Aug 26, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Aug 26 → Aug 28, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Aug 28 → Sep 11, 2025
9 business days (not counted)
▶ Clock Running
Status: Scheduled
Sep 11 → Sep 11, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 11 → Sep 12, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
Created: Aug 26, 2025 Completed: Sep 12, 2025
Business Days Used 3 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 26 → Aug 26 Created ▶ Running 0 0 / 5
Aug 26 → Aug 26 Ready for Scheduling ▶ Running 0 0 / 5
Aug 26 → Aug 28 Assigned ▶ Running 2 2 / 5
Aug 28 → Sep 11 Awaiting Parts ⏸ Paused 9 —
Sep 11 → Sep 11 Scheduled ▶ Running 0 2 / 5
Sep 11 → Sep 12 Tech On Site ▶ Running 1 3 / 5
Dispatch 0.0d
Material Management 10.0d
Coordinators 2.6d
Field Work 1.1d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
10.0 days
Over SLA
Coordinators
2.6 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
2.0 days
Created: Aug 26, 2025 Due: Sep 3, 2025 Completed: Sep 12, 2025 (8 days late)
📅
12.1 days Total Age
⏱️
10.0d in Awaiting Parts Longest Stage
🔄
10 transitions Status Changes
⚠️
9.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 27, 2025
Visit 2 Sep 9, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 190 days old
🚨
Primary Delay 10.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 9.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Awaiting Parts
10.0d / 3.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
Invoiced
1.9d

💬 Activities, Notes & Communications

🔧 Work Performed
9sep2025 fjackson replaced bottom foot pedal and orange top cover 27aug2025 fjackson parts look up and part order
🔍 Technician Findings
bottom foot pedal missing due to normal wear and tear
⚠️ Problem Description
Requested by Robert Jackson: work order for bottom pedal missing due to normal wear and tear 195854
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Aug 26, 2:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 26, 3:37 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 45m
⏳ 3.0 business days
⏱️
▶
3 3x Labor Added Aug 28, 10:59 AM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00080925
Status: Closed
📦
Status: Awaiting Parts by Robert Jackson
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 19h
⚠️ 8.0 business days
💵
Expenses Added Sep 9, 9:28 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 11, 2:14 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-11T16:00:00.000+0000
⏱️
▶
2 3x Labor Added Sep 11, 11:15 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 9h 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 12, 12:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 12h 47m
📨
▶
2 Status: Invoice Pending Sep 12, 1:09 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Sep 15, 11:48 AM
From: Invoiced
To: Invoice Pending
Duration in Previous: 2d 22h
📄
Status: Ready to Bill by Hannah Shaw Sep 15, 11:57 AM
From: Invoice Pending, Ready to Bill
To: Ready to Bill, Invoiced
Duration in Previous: 9m, 0m
⏳ 3.0 business days
🧾
Invoice Created Sep 17, 9:23 PM
Invoice Number: SM-240856

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Awaiting Parts
Duration: 10.0 business days (threshold: 3.0 business days)
Exceeded by 7.0 business days
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours

🔗 Related Artifacts

📦
Parts Order 00080925
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 11, 12:00 PM
Created
Aug 26, 2:51 PM
Invoice #
SM-240856

Work Details (7)

Name Type Status Qty Amount Date
WL-02918238 Labor Open 0.5 $0.00 Aug 28, 10:59 AM
WL-02918239 Labor Open 1 $0.00 Aug 28, 10:59 AM
WL-02918240 Travel Open 22 $0.00 Aug 28, 10:59 AM
WL-02929477 Expenses Open 1 $0.00 Sep 9, 9:28 AM
WL-02933526 Labor Open 1 $0.00 Sep 11, 11:15 PM
WL-02933527 Parts Open 1 $0.00 Sep 11, 11:15 PM
WL-02933528 Parts Open 1 $0.00 Sep 11, 11:15 PM

Details