Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01299935 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Overhaul • PSM

📍 Micro-G LaCoste Inc — 1401 Horizon Ave, Lafayette CO, 80026

Aug 27, 2025 → Oct 9, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (27 biz days late)
Active: 30 biz days
🕐 Clock stopped: Invoiced (Oct 9, 2025)
▶ Clock Running
Status: Created
Aug 27 → Aug 27, 2025
0 business days (counted)
Running total: 0 of ? biz days used
30d
▶ Clock Running
Status: Assigned
Aug 27 → Oct 9, 2025
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Completed
Oct 9 → Oct 9, 2025
0 business days (counted)
Running total: 30 of ? biz days used
Created: Aug 27, 2025 Invoiced: Oct 9, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 27 → Aug 27 Created ▶ Running 0 0
Aug 27 → Oct 9 Assigned ▶ Running 30 30
Oct 9 → Oct 9 Completed ▶ Running 0 30
Dispatch 0.0d
Coordinators 30.7d
Field Work 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
30.7 days
Over SLA
Field Work
0.0 days
Created: Aug 27, 2025 Due: Sep 27, 2025 Completed: Oct 9, 2025 (11 days late)
📅
30.7 days Total Age
⏱️
30.7d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
31.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 189 days old
🚨
Primary Delay 30.7 days stuck in "Assigned"
⏱️
Total Delay 31.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
30.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced turbo pump with exchange unit. Replaced dry pump with new. Replaced display with new. Cleaned, reassembled and tested MiniTask to factory specifications.
🔍 Technician Findings
Turbo pump is running hot= bearings. Display has LED's out.
📄 Description
TPS-mini 74FS (KF40 FLANGE)

Timeline

📋
▶
3 Work Order Created Aug 27, 2:47 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: Shawn Kelley
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 31.0 business days
⏱️
▶
4 Labor Added Oct 9, 7:57 AM
Labor Added → 2x Parts Added → 2x Parts Added → Status: Completed
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Shawn Kelley
From: Assigned
To: Completed
Duration in Previous: 42d 17h
👷
▶
3 Technician Assigned Oct 9, 8:16 AM
Technician Assigned → Status: Assigned → Status: Closed
👷
Status: Assigned by Kim Pearson
From: Completed
To: Assigned
Duration in Previous: 14m
🏁
Status: Closed by Shawn Kelley
From: Assigned
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Oct 12, 9:13 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
⏳ 0.0 business days
📨
▶
2 Status: Invoice Pending Oct 13, 1:15 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Oct 14, 11:54 AM
Invoice Number: SM-243452

Bottlenecks

Assigned
Duration: 30.7 business days (threshold: 4.0 business hours)
Exceeded by 30.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Overhaul
Branch
ERLA - PROD
Technician
Shawn Kelley
Scheduled
N/A
Created
Aug 27, 2:47 PM
Invoice #
SM-243452

Work Details (5)

Name Type Status Qty Amount Date
WL-02964614 Labor Open 4 $400.00 Oct 9, 7:57 AM
WL-02964615 Parts Open 1 $0.00 Oct 9, 7:59 AM
WL-02964616 Parts Open 1 $0.00 Oct 9, 7:59 AM
WL-02964617 Parts Open 1 $0.00 Oct 9, 8:00 AM
WL-02964618 Parts Open 1 $0.00 Oct 9, 8:00 AM

Details