Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300123 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Aug 28, 2025 → Jan 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 5, 2025
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Paused: 91 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
7d
▶ Clock Running
Status: Assigned
Aug 28 → Sep 9, 2025
7 business days (counted)
Running total: 7 of 5 biz days used
⏸91d
⏸ Clock Paused
Status: Awaiting Parts
Sep 9 → Jan 24, 2026
91 business days (not counted)
▶ Clock Running
Status: Reschedule
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 7 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 7 of 5 biz days used
Created: Aug 28, 2025 Completed: Jan 24, 2026
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0 / 5
Aug 28 → Sep 9 Assigned ▶ Running 7 7 / 5
Sep 9 → Jan 24 Awaiting Parts ⏸ Paused 91 —
Jan 24 → Jan 24 Reschedule ▶ Running 0 7 / 5
Jan 24 → Jan 24 Tech On Site ▶ Running 0 7 / 5
Dispatch 0.0d
Material Management 92.0d
Coordinators 8.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Material Management
92.0 days
Over SLA
Coordinators
8.0 days
Over SLA
Billing
0.1 days
Created: Aug 28, 2025 Due: Sep 5, 2025 Completed: Jan 24, 2026 (140 days late)
📅
99.0 days Total Age
⏱️
92.0d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
96.5d over Total Delay
📦
5 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
👤
Self-Scheduled Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Sep 9, 2025
Visit 2 Oct 14, 2025
Visit 3 Dec 30, 2025
Visit 4 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 92.0 days stuck in "Awaiting Parts"
⏱️
Total Delay 96.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
8.0d / 0.5d SLA
Awaiting Parts
92.0d / 3.0d SLA
Reschedule
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Replaced head and footend potentiometers. Bed still will not raise all the way up and shows that its in reverse trend. Works in setup mode. Going to try a new head end signal coil cable.
🔧 Work Performed
Replaced head end potentiometer. Replaced foot end potentiometer. Replaced signal coil cable
🔍 Technician Findings
Hi-Lo not working at head end. Bed will not raise up.
⚠️ Problem Description
Bed won't raise all the way up
📄 Description
Bed, Electric

Timeline

📋
▶
3 Work Order Created Aug 28, 10:44 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 0m
👷
Technician Assigned by Jennifer Johnson
Technician: Joe Evans
⚠️ 8.0 business days
📦
▶
2 Parts Requested Sep 9, 10:41 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 11d 23h
⏱️
2x Labor Added Sep 9, 1:05 PM
Type: Labor
Status: Open
Qty: 0.85, 1
⏳ 2.0 business days
💵
Expenses Added Sep 10, 4:04 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📦
Parts Requested Sep 12, 10:57 AM
Order: 00081652
Status: Closed
⚠️ 7.0 business days
🔩
Parts Added Sep 22, 3:56 PM
Type: Parts
Status: Open
Qty: 1
🚨 17.0 business days
📦
Parts Requested Oct 15, 9:51 AM
Order: 00083590
Status: Closed
⏱️
2x Labor Added Oct 15, 9:57 AM
Type: Labor
Status: Open
Qty: 3, 1
🚨 16.0 business days
🔩
2x Parts Added Nov 5, 10:18 PM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 25.2 business days
📦
Parts Requested Dec 15, 10:27 AM
Order: 00086753
Status: Closed
⚠️ 5.0 business days
🔩
2x Parts Added Dec 19, 2:49 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⚠️ 7.0 business days
⏱️
Labor Added Dec 30, 2:14 PM
Type: Labor
Status: Open
Qty: 1
📦
Parts Requested Dec 30, 2:31 PM
Order: 00087464
Status: Closed
⚠️ 5.0 business days
🔩
2x Parts Added Jan 6, 9:45 AM
Type: Parts, Expenses
Status: Open
Qty: 1
🚨 13.0 business days
🔩
▶
2 2x Parts Added Jan 23, 10:38 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Joe Evans
From: Awaiting Parts
To: Reschedule
Duration in Previous: 136d 12h
🔩
▶
2 2x Parts Added Jan 23, 10:44 PM
2x Parts Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 5.5
🔧
▶
2 Status: Tech On Site Jan 23, 10:50 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.1 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 26, 4:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 17h
📨
▶
2 Status: Invoice Pending Jan 26, 4:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 27, 8:00 AM
Invoice Number: SM-252274

Bottlenecks

Assigned
Duration: 8.0 business days (threshold: 4.0 business hours)
Exceeded by 7.5 business days
Awaiting Parts
Duration: 92.0 business days (threshold: 3.0 business days)
Exceeded by 89.0 business days

🔗 Related Artifacts

📦
Parts Order 00081424
Closed
📦
Parts Order 00081652
Closed
📦
Parts Order 00083590
Closed
📦
Parts Order 00086753
Closed
📦
Parts Order 00087464
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Aug 28, 10:44 AM
Invoice #
SM-252274

Work Details (20)

Name Type Status Qty Amount Date
WL-02929700 Labor Open 0.85 $0.00 Sep 9, 1:05 PM
WL-02929701 Labor Open 1 $0.00 Sep 9, 1:05 PM
WL-02931421 Expenses Open 1 $0.00 Sep 10, 4:04 PM
WL-02944776 Parts Open 1 $0.00 Sep 22, 3:56 PM
WL-02971169 Labor Open 3 $0.00 Oct 15, 9:57 AM
WL-02971170 Labor Open 1 $0.00 Oct 15, 9:57 AM
WL-02997997 Parts Open 1 $0.00 Nov 5, 10:18 PM
WL-02997998 Expenses Open 1 $0.00 Nov 5, 10:18 PM
WL-03043548 Parts Open 1 $0.00 Dec 19, 2:49 PM
WL-03043549 Expenses Open 1 $0.00 Dec 19, 2:49 PM
WL-03049891 Labor Open 1 $0.00 Dec 30, 2:14 PM
WL-03054544 Parts Open 1 $0.00 Jan 6, 9:45 AM
WL-03054545 Expenses Open 1 $0.00 Jan 6, 9:45 AM
WL-03077664 Parts Open 1 $0.00 Jan 23, 10:38 PM
WL-03077665 Expenses Open 1 $0.00 Jan 23, 10:38 PM
WL-03077670 Parts Open 1 $0.00 Jan 23, 10:44 PM
WL-03077671 Parts Open 1 $0.00 Jan 23, 10:44 PM
WL-03077673 Labor Open 1 $0.00 Jan 23, 10:48 PM
WL-03077674 Labor Open 5.5 $0.00 Jan 23, 10:48 PM
WL-03077675 Labor Open 1 $0.00 Jan 23, 10:48 PM

Details