Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300145 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Ochsner LSU Health Shreveport — 1541 Kings HIGHWAY, Shreveport LA, 71103

Aug 28, 2025 → Sep 10, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (6 biz days late)
Active: 8 biz days
🕐 Clock stopped: Completed (Sep 10, 2025)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Assigned
Aug 28 → Sep 10, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Aug 28, 2025 Completed: Sep 10, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Aug 28 Ready for Scheduling ▶ Running 0 0
Aug 28 → Sep 10 Assigned ▶ Running 8 8
Dispatch 0.0d
Coordinators 9.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.0 days
Over SLA
Billing
0.0 days
Created: Aug 28, 2025 Due: Sep 30, 2025 Completed: Sep 10, 2025 (20 days early)
📅
9.0 days Total Age
⏱️
8.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay 8.6 days stuck in "Assigned"
⏱️
Total Delay 8.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
8.6d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
9.10.2025 PM completed
🔍 Technician Findings
PM Needed
⚠️ Problem Description
PM Needed
📄 Description
Linet Eleganza 5 Positionable Bed for Intensive Care

Timeline

📋
▶
2 Work Order Created Aug 28, 11:57 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 28, 2:53 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 55m
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Sep 10, 5:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Daniel Clark
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 2h, 0m
📄
Status: Ready to Bill by Hannah Shaw Sep 11, 12:50 PM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 20m
📨
Status: Invoice Pending by Hannah Shaw Sep 11, 1:11 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20m
⏳ 2.0 business days
🧾
Invoice Created Sep 13, 12:31 AM
Invoice Number: SM-240610

Bottlenecks

Assigned
Duration: 8.6 business days (threshold: 4.0 business hours)
Exceeded by 8.1 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Daniel Clark
Scheduled
N/A
Created
Aug 28, 11:57 AM
Invoice #
SM-240610

Work Details (1)

Name Type Status Qty Amount Date
WL-02931535 Labor Open 1 $0.00 Sep 10, 5:23 PM

Details