Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300170 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Emory Hillandale Hospital — 2801 DeKalb Medical Pkwy, Lithonia GA, 30058

Aug 28, 2025 → Oct 1, 2025

✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (22 biz days late)
Active: 24 biz days
🕐 Clock stopped: Completed (Oct 2, 2025)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
24d
▶ Clock Running
Status: Assigned
Aug 28 → Oct 2, 2025
24 business days (counted)
Running total: 24 of ? biz days used
Created: Aug 28, 2025 Completed: Oct 2, 2025
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0
Aug 28 → Aug 28 Ready for Scheduling ▶ Running 0 0
Aug 28 → Oct 2 Assigned ▶ Running 24 24
Dispatch 0.0d
Coordinators 24.0d
Field Work 0.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
24.0 days
Over SLA
Field Work
0.0 days
Billing
0.1 days
Created: Aug 28, 2025 Due: Sep 30, 2025 Completed: Oct 2, 2025 (1 days late)
📅
24.0 days Total Age
⏱️
23.8d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
23.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Aug 28, 2025
Visit 2 Oct 1, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 23.8 days stuck in "Assigned"
⏱️
Total Delay 23.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
23.8d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
**Work order completed on 9/30/25; unable to close due to misplaced tablet.
🔧 Work Performed
8.28.25 Searching for asset 10.1.25 PM completed Completed 2025 Preventative Maintenance. Stretcher left in good working condition. (0.101 ohms ; 94.8 uA)
🔍 Technician Findings
DIU - 8/28/25 Completed 2025 Preventative Maintenance.
⚠️ Problem Description
Requested by Torre Gifford: 2025 Preventative Maintenance.
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Aug 28, 12:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 28, 2:51 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 54m
⏱️
Labor Added Aug 28, 7:59 PM
Type: Labor
Status: Open
Qty: 0.75
🚨 23.5 business days
⏱️
▶
2 Labor Added Oct 1, 9:09 PM
Labor Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Assigned
To: Completed
Duration in Previous: 34d 6h
🏁
Status: Closed by Torre Gifford Oct 1, 9:16 PM
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Oct 2, 11:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 35m
📨
▶
2 Status: Invoice Pending Oct 2, 12:56 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 6, 7:59 AM
Invoice Number: SM-242635

Bottlenecks

Assigned
Duration: 23.8 business days (threshold: 4.0 business hours)
Exceeded by 23.3 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Aug 28, 12:56 PM
Invoice #
SM-242635

Work Details (2)

Name Type Status Qty Amount Date
WL-02919082 Labor Open 0.75 $0.00 Aug 28, 7:59 PM
WL-02957012 Labor Open 1 $0.00 Oct 1, 9:09 PM

Details