Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300180 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Aug 28, 2025 → Sep 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 5, 2025
✗ SLA Missed
Active: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 6, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Aug 28 → Aug 29, 2025
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 1 of 5 biz days used
4d
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 6, 2025
4 business days (counted)
Running total: 5 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 6 → Sep 6, 2025
0 business days (counted)
Running total: 5 of 5 biz days used
Created: Aug 28, 2025 Completed: Sep 6, 2025
Business Days Used 5 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 28 → Aug 28 Created ▶ Running 0 0 / 5
Aug 28 → Aug 28 Ready for Scheduling ▶ Running 0 0 / 5
Aug 28 → Aug 29 Assigned ▶ Running 1 1 / 5
Aug 29 → Aug 29 Tech On Site ▶ Running 0 1 / 5
Aug 29 → Sep 6 Scheduled ▶ Running 4 5 / 5
Sep 6 → Sep 6 Tech On Site ▶ Running 0 5 / 5
Dispatch 0.0d
Coordinators 6.6d
Field Work 11.0d
Billing 22.7d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Field Work
11.0 days
Over SLA
Billing
22.7 days
Over SLA
Created: Aug 28, 2025 Due: Sep 5, 2025 Completed: Sep 22, 2025 (16 days late)
📅
16.8 days Total Age
⏱️
22.7d in Billing Review Longest Stage
🔄
10 transitions Status Changes
⚠️
34.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Franco Jackson — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 26, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay 22.7 days stuck in "Billing Review"
⏱️
Total Delay 34.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
1.8d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Scheduled
4.7d / 2.0d SLA
Completed
11.0d / 1.0d SLA
Closed
0.8d / 1.0d SLA
Billing Review
22.7d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.22.25 Hshaw - waiting for PO

19sep2025 fjackson closing work order per supervisor, work complete waiting on PO still, hold in billing until PO received p>5sep2025 fjackson adjusted quote and sent to biomed

28aug225 fjackson work complete/PO sent

🔧 Work Performed
26aug2025 fjackson batteries replaced and tested
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
PO request for 2 year battery replacement Jackson, Robert
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Aug 28, 1:13 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Aug 28, 1:41 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Franco Jackson
⏳ 2.0 business days
🔧
▶
4 Status: Tech On Site Aug 29, 1:56 PM
Status: Tech On Site → 2x Labor Added → Status: Scheduled → Dispatch Scheduled
⏱️
2x Labor Added
Type: Labor, Parts
Status: Open
Qty: 1, 2
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 4m
📅
Dispatch Scheduled by Robert Jackson
Scheduled For: 2025-09-05T14:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Charles Ramen Sep 4, 1:55 PM
Scheduled For: 2025-09-05T15:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Sep 5, 9:06 PM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Robert Jackson
From: Tech On Site
To: Completed
Duration in Previous: 1m
🚨 11.3 business days
🏁
Status: Closed by Robert Jackson Sep 22, 7:19 AM
From: Completed
To: Closed
Duration in Previous: 16d 10h
💵
Status: Billing Review by Hannah Shaw Sep 22, 2:02 PM
From: Closed
To: Billing Review
Duration in Previous: 6h 43m
🚨 23.0 business days
📄
▶
2 Status: Ready to Bill Oct 23, 10:19 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Oct 27, 1:41 PM
Invoice Number: SM-244400

Bottlenecks

Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Completed
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Billing Review
Duration: 22.7 business days (threshold: 2.0 business days)
Exceeded by 20.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 5, 11:00 AM
Created
Aug 28, 1:13 PM
Invoice #
SM-244400

Work Details (2)

Name Type Status Qty Amount Date
WL-02920137 Labor Open 1 $95.00 Aug 29, 1:59 PM
WL-02920138 Parts Open 2 $127.77 Aug 29, 1:59 PM

Details