📍 Dow Chemical Co — 6413 E Hwy 332, Freeport TX, 77541
Aug 28, 2025 → Sep 17, 2025
✅ Completed
PSM
SLA Clock
Last business day of August 2025 · Target: Aug 29, 2025
✗ SLA Missed (13 biz days late)
Active: 15 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Aug 28 → Sep 12, 2025
10 business days (counted)
Running total: 10 of ? biz days used
5d
▶ Clock Running
Status: Tech On Site
Sep 12 → Sep 19, 2025
5 business days (counted)
Running total: 15 of ? biz days used
Created: Aug 28, 2025Completed: Sep 19, 2025
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 28 → Aug 28
Created
▶ Running
0
0
Aug 28 → Sep 12
Assigned
▶ Running
10
10
Sep 12 → Sep 19
Tech On Site
▶ Running
5
15
Dispatch0.0d
Coordinators10.8d
Field Work6.0d
Billing2.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.8 days
Over SLA
Field Work
6.0 days
Over SLA
Billing
2.4 days
Over SLA
Created: Aug 28, 2025
Due: Sep 28, 2025
Completed: Sep 17, 2025 (11 days early)
📅
13.8 daysTotal Age
⏱️
10.8d in AssignedLongest Stage
🔄
8 transitionsStatus Changes
⚠️
15.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
9 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Sep 12, 2025
Visit 2Sep 16, 2025
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 188 days old
🚨
Primary Delay10.8 days stuck in "Assigned"
⏱️
Total Delay15.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.8d / 0.5d SLA
Tech On Site
6.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
9/11/2025 Evaluated.
9/12/2025 Support bracket by spec-tube broken at both ends. Used torr seal to repair. Cleaned spec-tube, replaced stack and filaments. Tested. Replaced turbo pump.
9/15/2025 Replaced filaments after gain of 7 with both filaments.
9/16/2025 Recleaned spec-tube and replaced filaments again, tested OK. Valve block cleaned, new O-rings and valve pads. New internal leak and TC. Started unit. Touch number are all to the left. Perform fine test procedure, record parameter, Chart record MDL/Helium Stability.
Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
BAD TURBO PUMP.
⚠️Problem Description
Note
05.06.2025 14:23:10 WIGEORGE
see attachment
____________________
Note
05.06.2025 14:13:15 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-06-05 14:13:09
NOnce the quotation has been accepted, please create a service order, and assign it to the service employee group 98004017
Trade services; if a "Request for RA" form is returned with the purchase order, please attach it to the notification e-mail.
bench overhaul
slow to vent; intermittent lockup of vent/test; test port pressure inconsistent
📄Description
VS MR15 Mobile Leak Detector
📞Call Description
VPD Bench Overhaul Trade
Timeline
📋
▶
3
Work Order Created Aug 28, 1:27 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLPBIA4, Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨11.0 business days
🔧
Status: Tech On Site by Charles SellonSep 12, 11:38 AM
From:Assigned
To:Tech On Site
Duration in Previous:14d 22h
⏱️
6x Labor Added Sep 12, 12:00 PM
Type:Labor, Parts
Status:Open
Qty:6, 2, 1
⏳2.0 business days
🔩
Parts Added Sep 15, 1:27 PM
Type:Parts
Status:Open
Qty:2
⏳2.0 business days
⏱️
2x Labor Added Sep 16, 3:05 PM
Type:Labor, Parts
Status:Open
Qty:6, 1
⏳4.0 business days
✔️
▶
2
Status: Completed Sep 19, 9:30 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:4m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 21, 11:43 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 2h
⏳1.0 business days
💵
Status: Billing Review by Hannah ShawSep 22, 4:28 PM
From:Ready to Bill, Billing Review
To:Billing Review, Ready to Bill
Duration in Previous:1d 4h, 0m
📨
▶
2
Status: Invoice Pending Sep 23, 3:38 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Sep 24, 10:38 AM
Invoice Number:SM-241826
Bottlenecks
Assigned
Duration: 10.8 business days (threshold: 4.0 business hours)
Exceeded by 10.3 business days
Tech On Site
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)