3 business days from creation · Target: Sep 3, 2025
✗ SLA Missed (3 biz days late)
Active: 6 biz days
Budget: 3 biz days
🕐 Clock stopped: Completed (Sep 8, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 28 → Aug 28, 2025
0 business days (counted)
Running total: 0 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 28 → Aug 29, 2025
1 business day (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Scheduled
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Entered
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 1 of 3 biz days used
5d
▶ Clock Running
Status: Scheduled
Aug 29 → Sep 8, 2025
5 business days (counted)
Running total: 6 of 3 biz days used
Created: Aug 28, 2025Completed: Sep 8, 2025
Business Days Used6 / 3
03d budget+3d over
Show SLA Clock Detail (8 periods)
Period
Status
Clock
Biz Days
Running Total
Aug 28 → Aug 28
Created
▶ Running
0
0 / 3
Aug 28 → Aug 29
Ready for Scheduling
▶ Running
1
1 / 3
Aug 29 → Aug 29
Assigned
▶ Running
0
1 / 3
Aug 29 → Aug 29
Scheduled
▶ Running
0
1 / 3
Aug 29 → Aug 29
Entered
▶ Running
0
1 / 3
Aug 29 → Aug 29
Ready for Scheduling
▶ Running
0
1 / 3
Aug 29 → Aug 29
Assigned
▶ Running
0
1 / 3
Aug 29 → Sep 8
Scheduled
▶ Running
5
6 / 3
Dispatch0.0d
Coordinators7.8d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
7.8 days
Over SLA
Billing
0.0 days
Created: Aug 28, 2025
Due: Sep 3, 2025
Completed: Sep 8, 2025 (4 days late)
📅
6.5 daysTotal Age
⏱️
5.4d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
4.9d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with minor delays
Invoiced • 188 days old
🚨
Primary Delay5.4 days stuck in "Scheduled"
⏱️
Total Delay4.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.9d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Scheduled
5.8d / 2.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
8/29/25 RCook- Spoke with Erica, rescheduled for 9/4/25. Arrival time between 8-10AM. Returned WO to dispatch and placed into RFS to reassign. Reached out to SRamen to assist with reassignment.
8/29/25 RCook- Per MFranks in teams call, try to reschedule WO for him. He is much closer. This will require an overnight stay for Joseph Anderson and there isn't enough work in this area to stay overnight.
8/29/25 RCook- Spoke with Erica, scheduled for 9/5/25. Arrival time between 11AM-1PM.
8/29/25 RCook- Emailed bounced to Erica Harrington. See logged email.
8/29/25 RCook- Emailed Erica Harrington to schedule for 9/5/25 with arrival time between 11AM-1Pm. Waiting for confirmation. See logged email
8/29/25 RCook- LM with Erica Harrington to schedule.
8/29/25 RCook- Per MFranks do not reschedule the inspection on 9/3/25. Scheduling for next availability for Joseph Anderson.
8/29/25 RCook- Sent teams message to MFranks stating: We also have another one in Gainesville, FL due 9/3/25. Joey is the closest with the skillset. This is 4 hours one way for him. His next available is 9/5/25 unless I move the inspection on 9/3/25 that was due on 7/31/25. Waiting for confirmation on how to proceed.
🔧Work Performed
Disassembly mounting assembly.
Verified all pin connectors are properly seated.
Tested power supply (24V).
Tested wall outlet (118V).
Replaced block assembly and LED control panel. After installing the red LED would function until you pressed a button on control panel.
There was an additional power supply, block assembly and control panel. The result was the same.
All trouble shooting was directed by Travis at Olympic.
🔍Technician Findings
The LED light system was not functional,
Customer gave me a box of parts shipped to them by Olympic.
⚠️Problem Description
Olympic Veterinary
Model 52001
Folding Exam Station
Serial Number 18506
TBD
Description of Service(s) Requested
Need to replace controller for integrated LED system on table. For instructions, please contact Olympic Veterinary Assembly Manager Travis Lee upon arrival: 541-501-3689.
📋
Outbound to +13523593122
Completed Aug 29, 2025
8/29/25 RCook- Spoke with Erica, rescheduled for 94/25. Arrival time between 8-10AM.
📋
Inbound from +13523593122
Completed Aug 29, 2025
8/29/25 RCook- Spoke with Erica, scheduled for 9/5/25. Arrival time between 11AM-1PM.
📧
Email:FWD: Undeliverable: EMSAR Request for service at Gainesville Animal Hospital East (Email to schedule service)
Completed Aug 29, 2025
From: mailer-daemon@mailerdaemon.mta.salesforce.com
To: rhea.cook@emsar.com
Hello,
Your email may not have been delivered. See the attached delivery notification.
You're getting this message because your organization elected to forward delivery status notifications for emails you send.
'
Caution: This is an external email. Please take care when clicking links or opening attachments. When in doubt, contact your IT Department (itsupport@emsar.com)
'
📧
Email: EMSAR Request for service at Gainesville Animal Hospital East (Email to schedule service)
Completed Aug 29, 2025
To: sonsynd@yahoo.com
CC: abby.jinerson@emsar.com
BCC: rhea.cook@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Gainesville Animal Hospital East (Email to schedule service)
Body:
Hi Erica Harrington,
I hope you’re doing well. I’m reaching out to schedule a service appointment for the repair on your Folding Exam Station.
Here’s the location information we have on file:
Location:
Gainesville Animal Hospital East
2838 NW 6th St
Gainesville, FL 32609
Contact:
Erica Har
📋
Outbound to +13523593122
Completed Aug 29, 2025
8/29/25 RCook- LM with Erica Harrington to schedule.
📅
WO-01300225 - Repair - Gainesville - Gainesville Animal Hospital East
Sep 4, 2025 8:00am – 10:00am
Work Order: WO-01300225
Account: OLYMPIC VETERINARY
Customer Case Number: 1876
Location: Gainesville Animal Hospital East
Address: 2838 NW 6th St, Gainesville, FL 32609
Manufacturer:
Model #:
Serial #:
Contact Name: Erica Harrington
Contact Phone: 352-359-3122 M: 352-332-5366
Contact Email: sonsy