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← WO Overview

WO-01300333 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 St Francis Hospital — 2122 Manchester Expressway, Columbus GA, 31904

Aug 29, 2025 → Sep 22, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 8, 2025
✗ SLA Missed (2 biz days late)
Active: 7 biz days
Paused: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 23, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
5d
▶ Clock Running
Status: Assigned
Aug 29 → Sep 8, 2025
5 business days (counted)
Running total: 5 of 5 biz days used
⏸9d
⏸ Clock Paused
Status: Awaiting Parts
Sep 8 → Sep 19, 2025
9 business days (not counted)
2d
▶ Clock Running
Status: Reschedule
Sep 19 → Sep 23, 2025
2 business days (counted)
Running total: 7 of 5 biz days used
Created: Aug 29, 2025 Completed: Sep 23, 2025
Business Days Used 7 / 5
0 5d budget +2d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0 / 5
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0 / 5
Aug 29 → Sep 8 Assigned ▶ Running 5 5 / 5
Sep 8 → Sep 19 Awaiting Parts ⏸ Paused 9 —
Sep 19 → Sep 23 Reschedule ▶ Running 2 7 / 5
Dispatch 0.0d
Material Management 9.7d
Coordinators 7.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
9.7 days
Over SLA
Coordinators
7.5 days
Over SLA
Billing
0.0 days
Created: Aug 29, 2025 Due: Sep 8, 2025 Completed: Sep 23, 2025 (14 days late)
📅
16.0 days Total Age
⏱️
9.7d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
12.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Aug 29, 2025
Visit 2 Sep 22, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 187 days old
🚨
Primary Delay 9.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 12.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.8d / 0.5d SLA
Awaiting Parts
9.7d / 3.0d SLA
Reschedule
1.5d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Sent PO request on 8/29
🔧 Work Performed
replaced casters tested bed functions and returned bed to service
🔍 Technician Findings
bed casters swivel when brake is applied and need to be replaced out of scope repair
⚠️ Problem Description
Requested by Kenneth Lancara: repair request bed casters swivel when brake is applied and need to be replaced out of scope repair
📄 Description
Fluoroscopy Stretcher

Timeline

📋
▶
2 Work Order Created Aug 29, 12:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Aug 29, 1:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 13m
⏱️
2x Labor Added Aug 29, 9:05 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 5.4 business days
📦
▶
2 Parts Requested Sep 8, 2:00 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Kenneth Lancara
From: Assigned
To: Awaiting Parts
Duration in Previous: 10d 0h
⏳ 3.0 business days
💵
Expenses Added Sep 10, 3:51 PM
Type: Expenses
Status: Open
Qty: 1
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Sep 19, 4:17 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 11d 2h
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 22, 8:22 PM
Labor Added → Status: Completed
✔️
Status: Completed by Kenneth Lancara
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 3d 4h, 0m
📄
▶
2 Status: Ready to Bill Sep 23, 12:37 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Sep 26, 2:40 PM
Invoice Number: SM-241790

Bottlenecks

Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Awaiting Parts
Duration: 9.7 business days (threshold: 3.0 business days)
Exceeded by 6.7 business days

🔗 Related Artifacts

📦
Parts Order 00081385
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Kenneth Lancara
Scheduled
N/A
Created
Aug 29, 12:16 PM
Invoice #
SM-241790

Work Details (6)

Name Type Status Qty Amount Date
WL-02920844 Labor Open 0.5 $47.50 Aug 29, 9:05 PM
WL-02920845 Labor Open 0.5 $0.00 Aug 29, 9:05 PM
WL-02931400 Expenses Open 1 $0.00 Sep 10, 3:51 PM
WL-02942797 Parts Open 2 $418.60 Sep 19, 4:17 PM
WL-02942798 Parts Open 2 $510.83 Sep 19, 4:17 PM
WL-02945210 Labor Open 1.5 $142.50 Sep 22, 8:22 PM

Details