Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300397 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Aug 29, 2025 → Oct 15, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 8, 2025
✗ SLA Missed
Active: 2 biz days
Paused: 29 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
SLA Target
▶ Clock Running
Status: Created
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Aug 29 → Aug 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
⏸29d
⏸ Clock Paused
Status: Awaiting Parts
Aug 29 → Oct 13, 2025
29 business days (not counted)
▶ Clock Running
Status: Reschedule
Oct 13 → Oct 15, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 2 of 5 biz days used
Created: Aug 29, 2025 Completed: Oct 15, 2025
Business Days Used 2 / 5
0 5d budget
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Aug 29 Created ▶ Running 0 0 / 5
Aug 29 → Aug 29 Ready for Scheduling ▶ Running 0 0 / 5
Aug 29 → Aug 29 Assigned ▶ Running 0 0 / 5
Aug 29 → Oct 13 Awaiting Parts ⏸ Paused 29 —
Oct 13 → Oct 15 Reschedule ▶ Running 2 2 / 5
Oct 15 → Oct 15 Tech On Site ▶ Running 0 2 / 5
Dispatch 0.0d
Material Management 29.4d
Coordinators 2.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
29.4 days
Over SLA
Coordinators
2.3 days
Field Work
0.0 days
Billing
0.0 days
Created: Aug 29, 2025 Due: Sep 8, 2025 Completed: Oct 15, 2025 (36 days late)
📅
31.7 days Total Age
⏱️
29.4d in Awaiting Parts Longest Stage
🔄
8 transitions Status Changes
⚠️
27.2d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Aug 29, 2025
Visit 2 Oct 15, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 187 days old
🚨
Primary Delay 29.4 days stuck in "Awaiting Parts"
⏱️
Total Delay 27.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
0.1d / 0.5d SLA
Awaiting Parts
29.4d / 3.0d SLA
Reschedule
2.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced RH siderail. Tested and observed normal operation.
🔍 Technician Findings
Siderail physical damage
⚠️ Problem Description
Top Rail Broken. Physical Damage Evans, Joe
📄 Description
Stretcher

Timeline

📋
▶
2 Work Order Created Aug 29, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Aug 29, 3:14 PM
Type: Labor
Status: Open
Qty: 0.5
👷
▶
2 Technician Assigned Aug 29, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 15m
📦
▶
2 Parts Requested Aug 29, 4:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 46m
⚠️ 7.9 business days
💵
Expenses Added Sep 10, 3:26 PM
Type: Expenses
Status: Open
Qty: 1
🚨 23.0 business days
🔩
▶
2 4x Parts Added Oct 13, 12:35 PM
4x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 44d 19h
⏳ 2.0 business days
⏱️
2x Labor Added Oct 15, 1:03 PM
Type: Labor
Status: Open
Qty: 3, 0.75
🔧
▶
2 Status: Tech On Site Oct 15, 1:16 PM
Status: Tech On Site → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 0m
📄
▶
2 Status: Ready to Bill Oct 16, 12:10 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Oct 19, 9:07 PM
Invoice Number: SM-243691

Bottlenecks

Awaiting Parts
Duration: 29.4 business days (threshold: 3.0 business days)
Exceeded by 26.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

📦
Parts Order 00081033
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Aug 29, 2:47 PM
Invoice #
SM-243691

Work Details (8)

Name Type Status Qty Amount Date
WL-02920259 Labor Open 0.5 $47.50 Aug 29, 3:14 PM
WL-02931314 Expenses Open 1 $0.00 Sep 10, 3:26 PM
WL-02968563 Parts Open 1 $49.46 Oct 13, 12:35 PM
WL-02968564 Parts Open 4 $23.87 Oct 13, 12:35 PM
WL-02968565 Parts Open 4 $32.11 Oct 13, 12:35 PM
WL-02968566 Expenses Open 1 $0.00 Oct 13, 12:35 PM
WL-02971442 Labor Open 3 $285.00 Oct 15, 1:03 PM
WL-02971443 Labor Open 0.75 $0.00 Oct 15, 1:03 PM

Details