Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300410 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hilo Medical Center — 1190 Waianuenue Ave, Hilo HI, 96720

Aug 29, 2025 → Sep 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (311 biz days early)
Active: 20 biz days
🕐 Clock stopped: Completed (Sep 29, 2025)
19d
▶ Clock Running
Status: Created
Aug 29 → Sep 26, 2025
19 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Billing Review
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: On Hold
Sep 26 → Sep 26, 2025
0 business days (counted)
Running total: 19 of ? biz days used
1d
▶ Clock Running
Status: Scheduled
Sep 26 → Sep 29, 2025
1 business day (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 20 of ? biz days used
Created: Aug 29, 2025 Completed: Sep 29, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Aug 29 → Sep 26 Created ▶ Running 19 19
Sep 26 → Sep 26 Ready for Scheduling ▶ Running 0 19
Sep 26 → Sep 26 Billing Review ▶ Running 0 19
Sep 26 → Sep 26 On Hold ▶ Running 0 19
Sep 26 → Sep 29 Scheduled ▶ Running 1 20
Sep 29 → Sep 29 Tech On Site ▶ Running 0 20
Dispatch 19.6d
Holding 0.1d (excluded)
Coordinators 1.6d
Field Work 0.0d
✓ SLA Met
Dispatch
19.6 days
Over SLA
Holding (excluded from total)
0.1 days
Coordinators
1.6 days
Field Work
0.0 days
Created: Aug 29, 2025 Due: Dec 31, 2026 Completed: Sep 29, 2025 (458 days early)
📅
20.6 days Total Age
⏱️
19.6d in Entered Longest Stage
🔄
7 transitions Status Changes
⚠️
19.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 187 days old
🚨
Primary Delay 19.6 days stuck in "Entered"
⏱️
Total Delay 19.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
19.6d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
On Hold
0.1d
Scheduled
1.6d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes


08/29/2025 SRobinson- Created follow up WO as requested. (Old WO-01261509) -No follow up notes -


-Previous notes -

07/07/2025 Brod - called 8089323089 to speak to linda wakefield, went to vm , left message to schedule FSE. will call back during business hours . following up in email 


05/20/2025 awhitney phone call from Linda confirming all devices with me on the phone advised that she tried to email back but it came back as our email being marked as spam so for some reason it's white listed so that's why she gave us a call as her email was not coming through either because of their hospital end or our end but is not sure.


No credentialing requirements just check in at front desk

05/20/2025 YEspino Called 808-932-3804 to speak to Karah Yoshida to verify 14 EV300 Vents in question. This is the main location number. Asked to be transferred over to the biomed dept and was able to speak to Linda Wakefield. She asked for an email to be sent out to verify the devices in question. Email: lwakefield@hhsc.org 

Phone:808-932-3089

🔧 Work Performed
close for parts
🔍 Technician Findings
close for parts
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Aug 29, 3:01 PM
Work Order: WO-01300410
Type: FCO
Priority: PC
🚨 20.0 business days
📅
Status: Ready for Scheduling by Brandi Rodriguez Sep 26, 2:38 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 27d 23h
💵
Status: Billing Review by Brandi Rodriguez Sep 26, 2:50 PM
From: Ready for Scheduling, Billing Review
To: Billing Review, On Hold
Duration in Previous: 12m, 0m
👷
▶
3 Technician Assigned Sep 26, 3:15 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2025-09-26T05:00:00.000+0000, 2025-09-26T00:00:00.000+0000, 2025-09-26T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: On Hold
To: Scheduled
Duration in Previous: 24m
⏳ 2.0 business days
📅
Dispatch Scheduled by Brandi Rodriguez Sep 29, 1:57 PM
Scheduled For: 2025-09-29T13:00:00.000+0000
🔧
▶
3 Status: Tech On Site Sep 29, 5:10 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by April Nuovo
From: Tech On Site
To: Completed
Duration in Previous: 3m
🏁
Status: Closed by April Nuovo Sep 29, 5:17 PM
From: Completed
To: Closed
Duration in Previous: 4m
📄
Status: Ready to Bill by Timothy Amburgey Sep 30, 1:48 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 20h 30m
⏳ 4.0 business days
🧾
Invoice Created Oct 5, 1:25 PM
Invoice Number: SM-242428

Bottlenecks

Entered
Duration: 19.6 business days (threshold: 4.0 business hours)
Exceeded by 19.1 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
April Nuovo
Scheduled
Sep 29, 9:00 AM
Created
Aug 29, 3:01 PM
Invoice #
SM-242428

Work Details (1)

Name Type Status Qty Amount Date
WL-02953456 Labor Open 0.25 $0.00 Sep 29, 5:11 PM

Details