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← WO Overview

WO-01300504 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Winship Cancer Institute at Emory Midtown — 36 Linden Ave NE, Atlanta GA, 30308

Sep 2, 2025 → Oct 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (302 biz days early)
Active: 28 biz days
🕐 Clock stopped: Completed (Oct 12, 2025)
4d
▶ Clock Running
Status: Created
Sep 2 → Sep 8, 2025
4 business days (counted)
Running total: 4 of ? biz days used
20d
▶ Clock Running
Status: Assigned
Sep 8 → Oct 6, 2025
20 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 7, 2025
1 business day (counted)
Running total: 25 of ? biz days used
3d
▶ Clock Running
Status: Tech On Site
Oct 7 → Oct 12, 2025
3 business days (counted)
Running total: 28 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 12, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 8 Created ▶ Running 4 4
Sep 8 → Oct 6 Assigned ▶ Running 20 24
Oct 6 → Oct 7 Scheduled ▶ Running 1 25
Oct 7 → Oct 12 Tech On Site ▶ Running 3 28
Dispatch 5.0d
Coordinators 22.7d
Field Work 4.0d
✓ SLA Met
Dispatch
5.0 days
Over SLA
Coordinators
22.7 days
Over SLA
Field Work
4.0 days
Over SLA
Created: Sep 2, 2025 Due: Dec 31, 2026 Completed: Oct 12, 2025 (445 days early)
📅
29.0 days Total Age
⏱️
20.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
27.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 20.7 days stuck in "Assigned"
⏱️
Total Delay 27.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.0d / 0.5d SLA
Assigned
20.7d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
4.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/08/2025 SRobinson- Created follow up WO for the remaining. (WO-01308435)

10/06/2025 EMartin dispatching to FSE to debrief sn H352688081AF8 as unable to complete per Fady request to send quotes to Tiffany

10/06/2025 EMartin Fady sent email to Tiffany asking for hardcopy PO "PO#4010531307HTM"

09/29/2025 EMartin rcvd email from Tiffany confirming device was dropped after FCO failure Fady replied advising parts are on not on quote asked for update on device status 


09/08/2025 Emartin FCO will be completed once repair WO is RFS 

09/02/2025 SRobinson - Created follow up WO for the remaining. (Old WO-01244878) -No Follow up notes -


-Previous notes -

07/28/2025 EMartin sent email to michel.collins@emoryhealthcare.org advising moving up date to 07/29/25 to complete devices pending parts arrival 07/24/2025 EMartin sent email to Tiffany advising FSE onsite 08/05 to start these devices per Tiffany if FSE is onsite more than 3 days will need visitor badge

07/24/2025 MHamersley - rec'd email reply from Tifany confirming these devices are located at the Winship Cancer Institute at Emory Midtown, 36 Linden Ave NE, Atlanta, GA 30308


07/22/2025 MHamersley - called 404-368-6012, call went to VM/LM; sent email: tifany.white@gehealthcare.com


07/07/2025 EMartin device possibly located in Piedmont network Fady working with Willie Briggs to send devices onsite to warehouse in GA to complete WOs will be on demand as needed FSE starting V60s at warehouse 07/09/25 


05/19/2025 MHamersley - called 404-605-2708, call went to VM/LM, researching for better contact/phone.


05/06/2025 MHamersley - called 404-605-2708, call went to VM/LM; sent email: justin.michaels@piedmont.org


04/29/2025 MHamersley - called 404-686-8291, Zachary Allen, he's in Xray Dept; called 404-686-4411, transferred to GE Healthcare, spoke to Ron, he took info and will have tech return call; called 404-783-1425, Andrew Dropp, # is disconnected

🔧 Work Performed
Refusal due to the excessive damage
🔍 Technician Findings
Refusal due to the excessive damage
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Sep 2, 9:15 AM
Work Order: WO-01300504
Type: FCO
Priority: PC
⚠️ 5.0 business days
👷
2 Technician Assigned Sep 8, 2:15 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Entered
To: Assigned
Duration in Previous: 6d 5h
🚨 21.0 business days
🗓️
2 Status: Scheduled Oct 6, 10:38 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-06T16:00:00.000+0000, 2025-10-06T12:00:00.000+0000
🔧
Status: Tech On Site by Bruce Ballard Oct 7, 9:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 22h 37m
4.0 business days
⏱️
2 Labor Added Oct 12, 1:40 AM
Labor Added → Status: Completed
✔️
Status: Completed by Bruce Ballard
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 4d 16h, 0m
1.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 14, 1:59 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 2d 12h, 0m
2.0 business days
🧾
Invoice Created Oct 15, 2:16 PM
Invoice Number: SM-243532

Bottlenecks

Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days
Assigned
Duration: 20.7 business days (threshold: 4.0 business hours)
Exceeded by 20.2 business days
Tech On Site
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Bruce Ballard
Scheduled
Oct 6, 8:00 AM
Created
Sep 2, 9:15 AM
Invoice #
SM-243532

Work Details (1)

Name Type Status Qty Amount Date
WL-02967838 Labor Open 0.25 $0.00 Oct 12, 1:40 AM

Details