Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300528 ↗ ServiceMax

PHILIPS HEALTHCARE • Repair • PC

📍 Piedmont Newnan Hospital — 745 Poplar Rd, Newnan GA, 30265

Sep 2, 2025 → Oct 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 16, 2025
✗ SLA Missed (13 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Oct 4, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 9, 2025
5 business days (counted)
Running total: 5 of ? biz days used
18d
▶ Clock Running
Status: Scheduled
Sep 9 → Oct 4, 2025
18 business days (counted)
Running total: 23 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 4 → Oct 4, 2025
0 business days (counted)
Running total: 23 of ? biz days used
Created: Sep 2, 2025 Completed: Oct 4, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 9 Assigned ▶ Running 5 5
Sep 9 → Oct 4 Scheduled ▶ Running 18 23
Oct 4 → Oct 4 Tech On Site ▶ Running 0 23
Dispatch 0.6d
Coordinators 24.7d
Billing 2.9d
✗ SLA Missed
Dispatch
0.6 days
Over SLA
Coordinators
24.7 days
Over SLA
Billing
2.9 days
Over SLA
Created: Sep 2, 2025 Due: Sep 16, 2025 Completed: Oct 4, 2025 (17 days late)
📅
24.0 days Total Age
⏱️
19.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
26.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 19.0 days stuck in "Scheduled"
⏱️
Total Delay 26.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Assigned
5.7d / 0.5d SLA
Scheduled
19.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
07e-Partial Project
7.8d
WO Correction Needed
1.4d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/02/2025 EMartin updating scheduled date to 10/08/25 for FSE to complete repair sent email to Andrew advising 09/29/2025 EMartin updating scheduled date per FSE request device needs board FSE will get shipped to complete onsite repair 09/09/2025 Emartin dispatching to FSE for aged parts WO-13470100 for device to be completed is still pending entitlement

09/02/2025 MNewman - Quote has been accepted. Work can be scheduled.

09/02/2025 Emartin researching with FSE parts on WO 

09/02/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01295770) -Follow up notes - 08/29/2025– Completed this week’s work and need a new work order for my return trip next week to complete #3 of devices on 08/14/17 NW


-Previous notes-


 08/18/2025 Emartin dispatching to FSE per Fady request parts were delivered on Friday 08/18/25

08/18/2025 MNewman - Quote has been accepted. Work can be scheduled.

08/15/2025 Emartin placing on hold per Fady he will get with Philips to reorder parts as they seem to be lost by FedEx will schedule once parts issue resolved 

08/14/2025 Emartin sent email to Andrew advising parts due to deliver on 08/15/25 updating scheduled date to 08/18/25 pending parts delivery 08/12/2025 Emartin sent email to Andrew advising FSE onsite Thrs 08/14/25 to complete devices advised parts are showing due to arrive tomorrow per FedEx tracking

08/11/2025 DCox - Quote has been accepted. Planner to schedule for FSE to complete

08/05/2025 EMartin PWO pending entitlement FSE to work with POC to get hard copy PO and quote updated 

🔧 Work Performed
Active Exhalation Verification: Failed
🔍 Technician Findings
Active Exhalation Verification: Failed
⚠️ Problem Description
Active Exhalation Verification: Failed
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
Repair - Trade

Timeline

📋
Work Order Created Sep 2, 9:35 AM
Work Order: WO-01300528
Type: Repair
Priority: PC
👷
▶
2 Status: Assigned Sep 2, 2:47 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Erin Martin
Technician: Nkosi Wilson
⚠️ 6.0 business days
🗓️
▶
2 Status: Scheduled Sep 9, 11:10 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-26T16:00:00.000+0000, 2025-09-26T12:00:00.000+0000
🚨 15.0 business days
📅
Dispatch Scheduled by Erin Martin Sep 29, 2:00 PM
Scheduled For: 2025-10-13T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Erin Martin Oct 2, 9:53 AM
Scheduled For: 2025-10-08T12:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Nkosi Wilson Oct 4, 6:49 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 25d 7h
⏱️
▶
2 Labor Added Oct 4, 7:01 PM
Labor Added → Status: Completed
✔️
Status: Completed by Nkosi Wilson
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⚠️ 5.0 business days
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 13, 12:44 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 8d 17h
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Oct 16, 5:00 PM
From: 07e-Partial Project
To: WO Correction Needed
Duration in Previous: 3d 4h
📋
Status: 07e-Partial Project by Timothy Amburgey Oct 17, 1:17 PM
From: WO Correction Needed
To: 07e-Partial Project
Duration in Previous: 20h 16m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 3:25 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 2h
💰
Status: Invoiced by Josh Longway Oct 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 35m
⏳ 2.0 business days
🧾
Invoice Created Oct 27, 4:43 PM
Invoice Number: SM-244555

Bottlenecks

Entered
Duration: 5.2 business hours (threshold: 4.0 business hours)
Exceeded by 1.2 business hours
Assigned
Duration: 5.7 business days (threshold: 4.0 business hours)
Exceeded by 5.2 business days
Scheduled
Duration: 19.0 business days (threshold: 2.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
Nkosi Wilson
Scheduled
Oct 8, 8:00 AM
Created
Sep 2, 9:35 AM
Invoice #
SM-244555

Work Details (1)

Name Type Status Qty Amount Date
WL-02960212 Labor Open 0.25 $23.75 Oct 4, 7:01 PM

Details