📍 Duke Energy — 155 E Pickens Hwy, Seneca SC, 29672
Sep 2, 2025 → Sep 16, 2025
✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (7 biz days early)
Active: 13 biz days
🕐 Clock stopped: Completed (Sep 19, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Assigned
Sep 2 → Sep 19, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 2, 2025Completed: Sep 19, 2025
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 2 → Sep 2
Created
▶ Running
0
0
Sep 2 → Sep 19
Assigned
▶ Running
13
13
Dispatch0.0d
Coordinators14.0d
Field Work0.0d
Billing2.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.0 days
Over SLA
Field Work
0.0 days
Billing
2.0 days
Over SLA
Created: Sep 2, 2025
Due: Oct 2, 2025
Completed: Sep 16, 2025 (16 days early)
📅
11.0 daysTotal Age
⏱️
14.0d in AssignedLongest Stage
🔄
6 transitionsStatus Changes
⚠️
14.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
4 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay14.0 days stuck in "Assigned"
⏱️
Total Delay14.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Perform Bench Repair Warranty: Evaluated, unit filament burn out.
9/16/25 Started tear down unit. Cleaned valve block, replace all O-ring, plunger seal, internal calibrated leak. clean inside spec-tube body, installed hot source filament kit, metal gasket, retorque spec-tube header, start up unit. Perform fine test procedure, record parameter, chart record MDL/Helium Stability. Unit leak check ok shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
PM
⚠️Problem Description
Approval Note
26.08.2025 14:46:39 WIGEORGE
brian Mess
____________________
Note
26.08.2025 14:39:58 WF-BATCH
Agent: WIGEORGE Timestamp: 2025-08-26 14:39:49
warr bench repair following 6007782280
will nor see helium
📄Description
VS MD30 Mobile Leak Detector
📞Call Description
VPD Bench Repair Warranty
Timeline
📋
▶
3
Work Order Created Sep 2, 9:39 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:1m
🚨14.0 business days
🔩
▶
2
3x Parts Added Sep 19, 7:45 AM
3x Parts Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:5
✔️
▶
2
Status: Completed Sep 19, 10:13 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARASep 21, 11:11 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
⏳2.0 business days
📨
▶
2
Status: Invoice Pending Sep 23, 3:38 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Sep 24, 10:38 AM
Invoice Number:SM-241826
Bottlenecks
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)