Work Order 360 View

11/13/2025 EMartin per email from Fady to POC FSE is sending ANR for devices that customer no longer has 

10/08/2025 ALuman - dispatch to Jared Heisler to complete 10/13. Email sent to Kieu-Anh

09/04/2025 YEspino Called 904-956-1929 to speak to Kieu-anh Nguyen to verify the devices in question. Was able to speak to Kieu and she was able to confirm the serial numbers in question. She also confirmed the location and no creditaling. The customer also expressed that she is very upset that we keep sending techs out but they either dont show up or dont show up the next day to finish the job. advised i would alert the planner and supervisor so we can make sure it doesn't happen again.

09/02/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01222560) -No follow up notes -

-Previous notes -

08/08/2024 Cever Sup/Fady will need to assist with closing open labor on work orders unable to update or remove

07/29/2025 ALuman - chatter to Jared to close

07/07/2025 ALuman - dispatch to Jared Heisler to complete FCO. email confirmation sent to Kieu-Anh

06/25/2025 MHamersley - labels are shipping again, put back into RFS, updated contact info.

03/21/2025 Emartin per email from FSE labels did not arrive in time will need to reschedule once labels ship again 

03/14/2025 EMartin sent email to Nguyen.Kieu-Anh@mayo.edu advising labels on back order will need to push date to 03/24/25 to start devices

03/04/2025 JRojas- received a call from Kieu-Anh Nguyen, (904) 953-2002, and realized I forgot to send the dates given by planner. Sending email to customer. Confirmed the 17th and the 18th for Craig

03/04/2025 JRojas- called (904) 956-1929 for Kieu-Anh Nguyen and spoke to her. She said a couple months ago the FSE was scheduled. She got all the devices together and said the tech said he wasn't going to go. Getting with planner for new date to send an email Nguyen.Kieu-Anh@mayo.edu

02/27/2025 YEspino Called 904-953-2000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was transferred over but was left on hold till the call was dropped.

02/27/2025 YEspino Called 904-953-8011 to sepak to Joseph and verify the devices in question. Was unable to speak to anybody or leave a message.

02/21/2025 YEspino Called 904-953-2000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was unable to speak to anybody or leave a message.

02/18/2025 YEspino Called 904-953-8011 to speak to Joseph to verify the devices in question. The call was answered by the call center and was advised that Joseph would not be in office till the 20th and was advised to call back then.

02/18/2025 YEspino Called 904-953-2000 to verify the devices in question. Asked to be transferred over to the biomed dept, Waited to speak to somebody in the clinical dept, but was unable to speak to anybody or leave a message.

02/11/2025 YEspino Called 904-953-8011 to speak to Joseph to verify the devices in question. Was unable to speak to him or leave a message.

02/11/2025 YEspino Called 904-953-2000 to follow up on the previous email sent to verify the devices in question. Asked to be transferred over to the biomed dept but was advised i would be transferred over to the supply chain and was just left on hold till the call was dropped.

02/05/2025 YEspino Called 904-953-2000 to verify the devices in question. Asked to be transferred over to the biomed dept, Was able to speak to Nicole and she advised that i needed to email htmoperations@mayo.edu 

to be better assisted.

02/05/2025 YEspino Called 904-953-8011 to speak to Joseph to verify the devices in question. Was unable to speak to him or leave a message.

01/16/2025 YEspino Called 904-953-2000 to verify 6 V60 Vents. Asked to be transferred over to the biomed dept, Was sent over to the materials dept but the line only rang a couple times and the call was dropped.

01/16/2025 YEspino Called 904-953-8011 to speak to Joseph Littles to verify the 6 V60 Vents in question. Was unable to speak to him or leave a message.

12/09/2024 ALuman - follow up for 5 remaining devices. Previously confirmed, but will email to verify inventory has not changed and reschedule