Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300689 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 Providence Regional Medical Center — 1820 14th St, Everett WA, 98201

Sep 2, 2025 → Sep 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 4, 2025
✓ SLA Met (15 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Sep 14, 2025)
▶ Clock Running
Status: Created
Sep 2 → Sep 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 2 → Sep 5, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Entered
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 3 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 14, 2025
5 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 2, 2025 Completed: Sep 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 2 → Sep 2 Created ▶ Running 0 0
Sep 2 → Sep 5 Scheduled ▶ Running 3 3
Sep 5 → Sep 5 Entered ▶ Running 0 3
Sep 5 → Sep 14 Scheduled ▶ Running 5 8
Dispatch 0.0d
Coordinators 9.6d
Billing 24.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
9.6 days
Over SLA
Billing
24.9 days
Over SLA
Created: Sep 2, 2025 Due: Oct 4, 2025 Completed: Sep 14, 2025 (20 days early)
📅
8.8 days Total Age
⏱️
7.7d in Invoice Pending Longest Stage
🔄
22 transitions Status Changes
⚠️
20.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
32 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 8, 2025
Visit 2 Sep 9, 2025
Visit 3 Sep 10, 2025
Visit 4 Sep 11, 2025
Visit 5 Sep 12, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 183 days old
🚨
Primary Delay 7.7 days stuck in "Invoice Pending"
⏱️
Total Delay 20.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
9.6d / 2.0d SLA
Closed
7.0d / 1.0d SLA
Billing Review
4.0d / 2.0d SLA
WO Correction Needed
4.2d
Ready to Bill
6.5d / 1.0d SLA
Invoiced
2.0d
Invoice Pending
8.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9-25-25 PM I do not need to upload parking receipts.


9-22-25 9-20-25 PM, I do not have a daily log. I was not informed of the process until after I left the site.


9-20-25 PM, I do not have a daily log. I was not informed of the process until after I left the site.



09/05/2025 DCox - we though this was a request for a 3rd resource yesterday, but today John Torres confirmed this is for a CAV resource instead. Fady said we will be using Rodney Charles for this. (there will be 6 RRs total for CAV). Advised Deon to remove Paul McCormish from this WO and follow up with Fady to see where he wanted to use him.

🔧 Work Performed
Assist in install of MX40 and wfi access point identifications.
🔍 Technician Findings
nr
⚠️ Problem Description
3rd Party Resource Request Form - 1 Resource(s) PSA project name: Providence Everett 6N Resource Request number: RR-0337937 Site Name: Providence Regional Medical Center Site Address: 14th St 1820 Everett, Washington 98201 Service District HPMW01-1 Project Scope: Scope: wireless network CAV (Coverage area verification). Total of 262 core access points and 86 remote access points. Notes: Local 3P if available. -Skill level: intermediate -Monday to Friday 8:00am to 4:00pm -Credentialling: Vendormate -Scope: wireless network CAV (Coverage area verification). Total of 262 core access points and 86 remote access points.C24 Vendor Credentialing: Vendormate Scheduled Start: 08 Sep 2025 08:00 AM Scheduled End: 03 Oct 2025 Contacts Email: Phone: Project Manager: Travis Merkel travis.merkel@philips.com (206) 771-0847 Lead TC/FSE: Tijan Sonko Tijan.Sonko@philips.com (425) 293-3336 District Manager: Steve McKinley steve.mckinley@philips.com (425) 375-3958 Site Contact: Mark Ruark mark.ruark@swedish.org 206-781-6313 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 6600749318 [X] [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
Work Order Created Sep 2, 1:40 PM
Work Order: WO-01300689
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 2, 1:58 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Entered
To: Scheduled
Duration in Previous: 17m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-08T16:00:00.000+0000, 2025-09-08T12:00:00.000+0000
⏳ 4.0 business days
🆕
▶
3 Status: Entered Sep 5, 1:34 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Cristina Everetts
Technician: Paul Mccormish
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-08T11:30:00.000+0000, 2025-09-08T12:00:00.000+0000
💵
Expenses Added Sep 5, 2:08 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
▶
2 6x Labor Added Sep 9, 8:43 PM
6x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 12.25
⏳ 1.4 business days
⏱️
4x Labor Added Sep 10, 9:42 PM
Type: Labor, Expenses
Status: Open
Qty: 0.75, 9, 1
⏳ 1.3 business days
⏱️
▶
2 4x Labor Added Sep 11, 10:08 PM
4x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.2 business days
💵
▶
2 6x Expenses Added Sep 14, 8:02 AM
6x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Sep 14, 8:10 AM
Expenses Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 9.75
✔️
Status: Completed by Paul Mccormish Sep 14, 8:21 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 18h, 0m
⏳ 1.0 business days
💵
Status: Billing Review by Diana Cox Sep 15, 9:13 AM
From: Closed
To: Billing Review
Duration in Previous: 1d 0h
⏳ 4.0 business days
✏️
Status: WO Correction Needed by Diana Cox Sep 18, 11:58 AM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 3d 2h
⏳ 2.0 business days
🏁
Status: Closed by Paul Mccormish Sep 20, 7:53 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 1d 19h
⏳ 1.0 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 22, 8:53 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 1h
🏁
Status: Closed by Paul Mccormish Sep 22, 7:47 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 10h 54m
⏳ 2.5 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Sep 24, 8:44 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 1d 12h
🏁
Status: Closed by Paul Mccormish Sep 24, 1:25 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 4h 41m
📄
Status: Ready to Bill by Timothy Amburgey Sep 25, 8:43 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 18m
💵
▶
2 Status: Billing Review Sep 25, 1:38 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Paul Mccormish Sep 25, 6:58 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 18m
📄
Status: Ready to Bill by Timothy Amburgey Sep 26, 12:59 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 1m
⚠️ 5.5 business days
💰
Status: Invoiced by Josh Longway Oct 3, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 6d 15h
⏳ 2.0 business days
📨
Status: Invoice Pending by Yecenia Campos Oct 6, 2:14 PM
From: Invoiced
To: Invoice Pending
Duration in Previous: 3d 10h
⚠️ 8.0 business days
💵
▶
2 Status: Billing Review Oct 16, 9:40 AM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Billing Review
To: Invoice Pending
Duration in Previous: 4m
💵
▶
2 Status: Billing Review Oct 16, 1:10 PM
Status: Billing Review → Status: Invoice Pending
📨
Status: Invoice Pending by Yecenia Campos
From: Billing Review
To: Invoice Pending
Duration in Previous: 2m
💰
Status: Invoiced by Timothy Amburgey Oct 16, 1:15 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 13.0 business days
🧾
Invoice Created Nov 3, 5:55 PM
Invoice Number: SM-242780

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Billing Review
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 1.0 business hours
Ready to Bill
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Invoice Pending
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Paul Mccormish
Scheduled
Sep 8, 8:00 AM
Created
Sep 2, 1:40 PM
Invoice #
SM-242780

Work Details (32)

Name Type Status Qty Amount Date
WL-02926726 Expenses Open 1 $276.19 Sep 5, 2:08 PM
WL-02930496 Labor Open 1 $95.00 Sep 9, 8:43 PM
WL-02930497 Labor Open 6.5 $735.00 Sep 9, 8:43 PM
WL-02930498 Labor Open 0.75 $95.00 Sep 9, 8:43 PM
WL-02930499 Labor Open 0.5 $0.00 Sep 9, 8:43 PM
WL-02930500 Expenses Open 1 $6.00 Sep 9, 8:43 PM
WL-02930501 Travel Open 47 $32.90 Sep 9, 8:43 PM
WL-02930503 Labor Open 12.25 $1,235.00 Sep 9, 8:45 PM
WL-02931935 Labor Open 0.75 $95.00 Sep 10, 9:42 PM
WL-02931936 Labor Open 9 $945.00 Sep 10, 9:42 PM
WL-02931937 Labor Open 0.75 $95.00 Sep 10, 9:42 PM
WL-02931938 Expenses Open 1 $6.00 Sep 10, 9:42 PM
WL-02933392 Labor Open 0.75 $95.00 Sep 11, 10:08 PM
WL-02933393 Labor Open 8.75 $945.00 Sep 11, 10:08 PM
WL-02933394 Labor Open 0.5 $95.00 Sep 11, 10:08 PM
WL-02933395 Expenses Open 1 $6.00 Sep 11, 10:08 PM
WL-02933396 Expenses Open 1 $55.00 Sep 11, 10:10 PM
WL-02933397 Expenses Open 1 $55.00 Sep 11, 10:10 PM
WL-02933398 Expenses Open 1 $55.00 Sep 11, 10:10 PM
WL-02933399 Expenses Open 1 $55.00 Sep 11, 10:10 PM
WL-02935368 Expenses Open 1 $40.00 Sep 14, 8:02 AM
WL-02935369 Expenses Open 1 $390.30 Sep 14, 8:02 AM
WL-02935370 Expenses Open 1 $323.13 Sep 14, 8:02 AM
WL-02935371 Expenses Open 1 $29.02 Sep 14, 8:02 AM
WL-02935372 Expenses Open 1 $55.00 Sep 14, 8:02 AM
WL-02935373 Travel Open 48 $0.00 Sep 14, 8:02 AM
WL-02935376 Expenses Open 1 $171.93 Sep 14, 8:03 AM
WL-02935374 Expenses Open 1 $171.93 Sep 14, 8:03 AM
WL-02935375 Expenses Open 1 $171.93 Sep 14, 8:03 AM
WL-02935377 Expenses Open 1 $161.24 Sep 14, 8:03 AM
WL-02935378 Expenses Open 1 $55.00 Sep 14, 8:10 AM
WL-02935380 Labor Open 9.75 $950.00 Sep 14, 8:14 AM

Details