Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300960 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Lancaster — 105 Koser Rd, Lititz PA, 17543

Sep 3, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (78 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
2d
▶ Clock Running
Status: Created
Sep 3 → Sep 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Completed
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 5 → Sep 5, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 3, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 5 Created ▶ Running 2 2
Sep 5 → Sep 5 Completed ▶ Running 0 2
Sep 5 → Sep 5 Assigned ▶ Running 0 2
Sep 5 → Sep 5 Scheduled ▶ Running 0 2
Dispatch 3.0d
Coordinators 0.0d
Field Work 0.0d
Billing 1.4d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
0.0 days
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Sep 3, 2025 Due: Dec 31, 2025 Completed: Sep 5, 2025 (117 days early)
📅
3.0 days Total Age
⏱️
4.8d in 07e-Partial Project Longest Stage
🔄
6 transitions Status Changes
⚠️
2.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 4.8 days stuck in "07e-Partial Project"
⏱️
Total Delay 2.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
4.8d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
FCO86600069
🔍 Technician Findings
NONE
⚠️ Problem Description
V60/V60 Plus Ventilators, Replacement of Front Bezels with Navigation Ring (Service Remedy)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Sep 3, 9:23 AM
Work Order: WO-01300960
Type: FCO
Priority: PC
⏱️
▶
2 2x Labor Added Sep 3, 3:26 PM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 38
⏳ 3.0 business days
✔️
Status: Completed by Rodney Charles Sep 5, 9:46 AM
From: Entered
To: Completed
Duration in Previous: 2d 0h
👷
▶
3 Technician Assigned Sep 5, 10:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Completed, Assigned
To: Assigned, Scheduled
Duration in Previous: 18m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-05T12:00:00.000+0000
✔️
Status: Completed by Rodney Charles Sep 5, 10:10 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 4m, 0m
⏱️
Labor Added Sep 5, 12:54 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Sep 5, 1:13 PM
From: Closed
To: 07e-Partial Project
Duration in Previous: 3h 2m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Sep 11, 4:35 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 3h
💰
Status: Invoiced by Josh Longway Sep 12, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 25m
⏳ 2.0 business days
🧾
Invoice Created Sep 15, 11:02 AM
Invoice Number: SM-240800

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Sep 5, 8:00 AM
Created
Sep 3, 9:23 AM
Invoice #
SM-240800

Work Details (4)

Name Type Status Qty Amount Date
WL-02923847 Labor Open 1.25 $95.00 Sep 3, 3:26 PM
WL-02923848 Labor Open 0.25 $155.00 Sep 3, 3:26 PM
WL-02923856 Travel Open 38 $0.00 Sep 3, 3:28 PM
WL-02926579 Labor Open 0.016666666666667 $38.00 Sep 5, 12:54 PM

Details