Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300965 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Sep 3, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 24, 2025
✓ SLA Met (5 biz days early)
Active: 10 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Sep 3 → Sep 17, 2025
10 business days (counted)
Running total: 10 of ? biz days used
Created: Sep 3, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 17 Assigned ▶ Running 10 10
Dispatch 0.0d
Coordinators 11.0d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
11.0 days
Over SLA
Billing
0.1 days
Created: Sep 3, 2025 Due: Sep 24, 2025 Completed: Sep 17, 2025 (7 days early)
📅
11.0 days Total Age
⏱️
11.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
11.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 11.0 days stuck in "Assigned"
⏱️
Total Delay 11.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
11.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3 - STD 24V SPL N

Timeline

📋
▶
2 Work Order Created Sep 3, 9:33 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
▶
2 Status: Assigned Sep 3, 9:41 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
🚨 11.0 business days
✔️
Status: Completed by Kim Pearson Sep 17, 8:32 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 13d 22h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Tami Dawe Sep 18, 11:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 2h
📨
▶
2 Status: Invoice Pending Sep 18, 12:06 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 61.0 business days
🧾
Invoice Created Dec 17, 2:14 PM
Invoice Number: SM-241304

Bottlenecks

Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Sep 3, 9:33 AM
Invoice #
SM-241304

Work Details (1)

Name Type Status Qty Amount Date
WL-02923373 Parts Open 1 $603.50 Sep 3, 9:33 AM

Details