Arrived on site and chcked scale and scale in fact not functioning. Removed bottom seat cover and removed scale components both load cell and scale box. Installed new load cell and scale box onto unit and powered on kiosk. System took a while to load as unit not connected to the internet. Calibrated scale and ensured unit functioning. Restarted kiosk and again unit took a while to power on as kiosk not connected to internet. User test functioning as normal unit returned to service
🔍Technician Findings
Kiosk found powered on with no customer damage
⚠️Problem Description
Tech will be sent a loadcell and Scale box
Tech must replace all parts and restore functionality.
Tech will be shipped Key
***Location does not have key. Please order key and give to pharmacy after service is complete***
Use this password to access the kiosk: miker0me0g0lfech0
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk Hard wired Installed and Storm Key pad
📋
Inbound from +16265744245
Completed Sep 3, 2025
Per Oliva, the scale is showing 40 pounds, then over 200 pounds for a person weighing appx 160 pounds. Gives a different reading each time they take their weight. no complaints about the BP test yet. LEDs and screens are working. They do not have a key.