Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301079 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Seattle Children's Hospital — 4800 Sand Pointe Way NE, Seattle WA, 98105

Sep 3, 2025 → Sep 15, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (11 biz days early)
Active: 8 biz days
🕐 Clock stopped: Completed (Sep 15, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 15, 2025
8 business days (counted)
Running total: 8 of ? biz days used
Created: Sep 3, 2025 Completed: Sep 15, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 3 Scheduled ▶ Running 0 0
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0
Sep 3 → Sep 15 Scheduled ▶ Running 8 8
Dispatch 0.0d
Coordinators 8.6d
Billing 1.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
8.6 days
Over SLA
Billing
1.6 days
Created: Sep 3, 2025 Due: Dec 31, 2025 Completed: Sep 15, 2025 (107 days early)
📅
8.6 days Total Age
⏱️
8.3d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
9.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
26 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Sep 7, 2025
Visit 2 Sep 8, 2025
Visit 3 Sep 9, 2025
Visit 4 Sep 10, 2025
Visit 5 Sep 11, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 8.3 days stuck in "Scheduled"
⏱️
Total Delay 9.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
8.3d / 2.0d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

NNL; 9/3/25 1430 LM w/JBu; 1438 JB avail; LM w/Sheila re cnfm; 1513 Sheila cnfm; ack cnfm, LM w/JBu; 1602 JBU ack cnfm; 1833 Sheila cnfm again?

Timeline

📋
▶
3 Work Order Created Sep 3, 2:30 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🗓️
▶
2 Status: Scheduled Sep 3, 5:09 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Jacqueline Burns
⏳ 3.9 business days
⏱️
▶
3 Labor Added Sep 9, 12:13 AM
Labor Added → 2x Labor Added → 4x Expenses Added
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 9, 1
💵
4x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 30
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Sep 10, 4:07 PM
2x Labor Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.1 business days
💵
▶
2 2x Expenses Added Sep 12, 12:59 AM
2x Expenses Added → 5x Expenses Added
💵
5x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Sep 12, 1:05 AM
2x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Sep 12, 1:12 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Sep 12, 1:18 AM
Type: Labor, Travel
Status: Open
Qty: 8.5, 30
⏳ 1.0 business days
⏱️
Labor Added Sep 14, 1:23 PM
Type: Labor
Status: Open
Qty: 11
✔️
Status: Completed by Jacqueline Burns Sep 15, 3:34 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 11d 10h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Sep 18, 3:27 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 11h
📨
Status: Invoice Pending by Timothy Amburgey Sep 18, 4:19 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 51m
💰
Status: Invoiced by Timothy Amburgey Sep 19, 8:38 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 16h 18m
⏳ 1.0 business days
🧾
Invoice Created Sep 22, 12:12 AM
Invoice Number: SM-241360

Bottlenecks

Scheduled
Duration: 8.3 business days (threshold: 2.0 business days)
Exceeded by 6.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Jacqueline Burns
Scheduled
Sep 8, 8:00 AM
Created
Sep 3, 2:30 PM
Invoice #
SM-241360

Work Details (26)

Name Type Status Qty Amount Date
WL-02929395 Labor Open 10 $400.00 Sep 9, 12:13 AM
WL-02929396 Labor Open 9 $817.00 Sep 9, 12:15 AM
WL-02929397 Expenses Open 1 $52.00 Sep 9, 12:15 AM
WL-02929404 Expenses Open 1 $224.67 Sep 9, 12:16 AM
WL-02929402 Expenses Open 1 $52.00 Sep 9, 12:16 AM
WL-02929403 Expenses Open 1 $224.67 Sep 9, 12:16 AM
WL-02929405 Travel Open 30 $21.00 Sep 9, 12:17 AM
WL-02931429 Labor Open 8.5 $817.00 Sep 10, 4:07 PM
WL-02931430 Labor Open 8.5 $817.00 Sep 10, 4:07 PM
WL-02931434 Expenses Open 1 $224.67 Sep 10, 4:08 PM
WL-02931435 Expenses Open 1 $52.00 Sep 10, 4:08 PM
WL-02931436 Expenses Open 1 $52.00 Sep 10, 4:08 PM
WL-02933679 Expenses Open 1 $210.99 Sep 12, 12:59 AM
WL-02933678 Expenses Open 1 $48.20 Sep 12, 12:59 AM
WL-02933680 Expenses Open 1 $54.93 Sep 12, 1:02 AM
WL-02933681 Expenses Open 1 $54.93 Sep 12, 1:02 AM
WL-02933682 Expenses Open 1 $54.93 Sep 12, 1:02 AM
WL-02933683 Expenses Open 1 $54.93 Sep 12, 1:02 AM
WL-02933684 Expenses Open 1 $115.00 Sep 12, 1:02 AM
WL-02933686 Expenses Open 1 $52.00 Sep 12, 1:05 AM
WL-02933685 Expenses Open 1 $52.00 Sep 12, 1:05 AM
WL-02933687 Expenses Open 1 $224.67 Sep 12, 1:09 AM
WL-02933688 Expenses Open 1 $48.92 Sep 12, 1:12 AM
WL-02933690 Labor Open 8.5 $817.00 Sep 12, 1:18 AM
WL-02933691 Travel Open 30 $21.00 Sep 12, 1:18 AM
WL-02935410 Labor Open 11 $440.00 Sep 14, 1:23 PM

Details