Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301104 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 3, 2025 → Sep 19, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 10, 2025
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Sep 3 → Sep 5, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
1d
▶ Clock Running
Status: Tech On Site
Sep 5 → Sep 8, 2025
1 business day (counted)
Running total: 3 of 5 biz days used
3d
▶ Clock Running
Status: Scheduled
Sep 8 → Sep 11, 2025
3 business days (counted)
Running total: 6 of 5 biz days used
Created: Sep 3, 2025 Completed: Sep 11, 2025
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 5
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0 / 5
Sep 3 → Sep 5 Assigned ▶ Running 2 2 / 5
Sep 5 → Sep 8 Tech On Site ▶ Running 1 3 / 5
Sep 8 → Sep 11 Scheduled ▶ Running 3 6 / 5
Dispatch 0.0d
Coordinators 6.6d
Field Work 7.9d
Billing 71.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.6 days
Over SLA
Field Work
7.9 days
Over SLA
Billing
71.5 days
Over SLA
Created: Sep 3, 2025 Due: Sep 10, 2025 Completed: Sep 19, 2025 (8 days late)
📅
12.6 days Total Age
⏱️
71.4d in Billing Review Longest Stage
🔄
9 transitions Status Changes
⚠️
79.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 71.4 days stuck in "Billing Review"
⏱️
Total Delay 79.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
2.5d / 0.5d SLA
Tech On Site
0.9d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Completed
7.0d / 1.0d SLA
Closed
0.3d / 1.0d SLA
Billing Review
71.4d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23 JJ: Emailed Biomed, Billing will need to be adjusted, part pricing is incorrect

9.19.25 Hshaw - waiting for PO

19sep2025 closing work order per supervisor Biomed is still working on POs, will have to wait to bill until PO received

4sept2025 fjackson po sent to biomed/work completed/awaiting PO

🔧 Work Performed
3sep2025 fjackson replaced batteries and tested, tested functions, return to service
🔍 Technician Findings
2 year battery replacement
⚠️ Problem Description
Requested by Customer/Robert Jackson: PO request for 2 year battery replacement
📄 Description
Hillrom Compella P7800 Bariatric Bed

Timeline

📋
▶
2 Work Order Created Sep 3, 3:19 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
2 Technician Assigned Sep 3, 3:55 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 33m
⏳ 3.0 business days
🔧
▶
2 Status: Tech On Site Sep 5, 1:37 PM
Status: Tech On Site → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
⏳ 1.0 business days
📅
▶
2 Dispatch Scheduled Sep 7, 8:59 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Robert Jackson
From: Tech On Site
To: Scheduled
Duration in Previous: 2d 7h
⏳ 3.9 business days
✔️
Status: Completed by Robert Jackson Sep 11, 7:35 AM
From: Scheduled
To: Completed
Duration in Previous: 3d 10h
⚠️ 7.0 business days
🔩
▶
2 Parts Added Sep 19, 2:00 PM
Parts Added → Status: Closed
🏁
Status: Closed by Robert Jackson
From: Completed
To: Closed
Duration in Previous: 8d 6h
💵
Status: Billing Review by Hannah Shaw Sep 19, 4:24 PM
From: Closed
To: Billing Review
Duration in Previous: 2h 23m
🚨 71.9 business days
📄
▶
2 Status: Ready to Bill Jan 6, 5:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 7, 8:00 AM
Invoice Number: SM-250626

Bottlenecks

Assigned
Duration: 2.5 business days (threshold: 4.0 business hours)
Exceeded by 2.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Billing Review
Duration: 71.4 business days (threshold: 2.0 business days)
Exceeded by 69.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Franco Jackson
Scheduled
Sep 10, 8:00 AM
Created
Sep 3, 3:19 PM
Invoice #
SM-250626

Work Details (2)

Name Type Status Qty Amount Date
WL-02926663 Labor Open 1 $95.00 Sep 5, 1:39 PM
WL-02942554 Parts Open 2 $127.77 Sep 19, 2:00 PM

Details