Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301105 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, West Chester OH, 45069

Sep 3, 2025 → Sep 5, 2025

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Sep 10, 2025

✓ SLA Met (3 biz days early)

Active: 2 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Sep 5, 2025)

SLA Target

▶ Clock Running

Status: Created

Sep 3 → Sep 3, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

▶ Clock Running

Status: Ready for Scheduling

Sep 3 → Sep 3, 2025

0 business days (counted)

Running total: 0 of 5 biz days used

2d

▶ Clock Running

Status: Assigned

Sep 3 → Sep 5, 2025

2 business days (counted)

Running total: 2 of 5 biz days used

▶ Clock Running

Status: Tech On Site

Sep 5 → Sep 5, 2025

0 business days (counted)

Running total: 2 of 5 biz days used

Created: Sep 3, 2025 Completed: Sep 5, 2025

Business Days Used 2 / 5

0 5d budget

Show SLA Clock Detail (4 periods)

Period	Status	Clock	Biz Days	Running Total
Sep 3 → Sep 3	Created	▶ Running	0	0 / 5
Sep 3 → Sep 3	Ready for Scheduling	▶ Running	0	0 / 5
Sep 3 → Sep 5	Assigned	▶ Running	2	2 / 5
Sep 5 → Sep 5	Tech On Site	▶ Running	0	2 / 5

Dispatch 0.0d

Coordinators 2.6d

Field Work 0.0d

Billing 0.2d

✓ SLA Met

Dispatch
0.0 days

Coordinators
2.6 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Sep 3, 2025 Due: Sep 10, 2025 Completed: Sep 5, 2025 (5 days early)

📅

2.6 days Total Age

⏱️

2.5d in Assigned Longest Stage

🔄

7 transitions Status Changes

⚠️

2.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

1 visit On-Site Trips

👤

Self-Scheduled Scheduling

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 182 days old

🚨

Primary Delay 2.5 days stuck in "Assigned"

⏱️

Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

0.1d / 1.0d SLA

Assigned

2.5d / 0.5d SLA

Tech On Site

0.0d / 1.0d SLA

Closed

1.8d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        3sept2025 fjackson found nurse call cable with bent pin, was able to straighten out, also received parts and took to storage                    

🔍 Technician Findings

                        bed report offline                    

⚠️ Problem Description

                        Requested by Customer/Robert Jackson: work order to troubleshooting bed offline on nurse call system                    

📄 Description

                        Hillrom Compella P7800 Bariatric Bed                    

Timeline

📋

▶

2 Work Order Created Sep 3, 3:20 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Kimberly Hardison

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

👷

▶

2 Technician Assigned Sep 3, 3:55 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 33m

⏳ 3.0 business days

🔧

▶

3 Status: Tech On Site Sep 5, 1:39 PM

Status: Tech On Site → 3x Labor Added → Status: Completed

⏱️

3x Labor Added

Type: Labor, Travel

Status: Open

Qty: 1.5, 0.75, 22

✔️

Status: Completed by Robert Jackson

From: Tech On Site, Completed

To: Completed, Closed

Duration in Previous: 3m, 0m

⏳ 2.0 business days

📄

Status: Ready to Bill by Hannah Shaw Sep 8, 11:07 AM

From: Closed

To: Ready to Bill

Duration in Previous: 2d 21h

📨

▶

2 Status: Invoice Pending Sep 8, 1:04 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Sep 9, 4:56 PM

Invoice Number: SM-240268

Bottlenecks

Assigned

Duration: 2.5 business days (threshold: 4.0 business hours)

Exceeded by 2.0 business days

Closed

Duration: 1.8 business days (threshold: 1.0 business days)

Exceeded by 6.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Franco Jackson

Scheduled

N/A

Created

Sep 3, 3:20 PM

Invoice #

SM-240268

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-02926681	Labor	Open	1.5	$0.00	Sep 5, 1:43 PM
WL-02926682	Labor	Open	0.75	$0.00	Sep 5, 1:43 PM
WL-02926683	Travel	Open	22	$0.00	Sep 5, 1:43 PM