📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635
Sep 3, 2025 → Dec 11, 2025
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 10, 2025
✗ SLA Missed (26 biz days late)
Active: 31 biz days
Paused: 36 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Dec 11, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 16, 2025
9 business days (counted)
Running total: 9 of 5 biz days used
⏸36d
⏸ Clock Paused
Status: Awaiting Parts
Sep 16 → Nov 6, 2025
36 business days (not counted)
▶ Clock Running
Status: Reschedule
Nov 6 → Nov 12, 2025
3 business days (counted)
Running total: 12 of 5 biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 17, 2025
3 business days (counted)
Running total: 15 of 5 biz days used
▶ Clock Running
Status: Reschedule
Nov 17 → Nov 18, 2025
1 business day (counted)
Running total: 16 of 5 biz days used
15d
▶ Clock Running
Status: Scheduled
Nov 18 → Dec 11, 2025
15 business days (counted)
Running total: 31 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Dec 11 → Dec 11, 2025
0 business days (counted)
Running total: 31 of 5 biz days used
Created: Sep 3, 2025Completed: Dec 11, 2025
Business Days Used31 / 5
05d budget+26d over
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 3 → Sep 3
Created
▶ Running
0
0 / 5
Sep 3 → Sep 3
Ready for Scheduling
▶ Running
0
0 / 5
Sep 3 → Sep 3
Assigned
▶ Running
0
0 / 5
Sep 3 → Sep 16
Scheduled
▶ Running
9
9 / 5
Sep 16 → Nov 6
Awaiting Parts
⏸ Paused
36
—
Nov 6 → Nov 12
Reschedule
▶ Running
3
12 / 5
Nov 12 → Nov 17
Scheduled
▶ Running
3
15 / 5
Nov 17 → Nov 18
Reschedule
▶ Running
1
16 / 5
Nov 18 → Dec 11
Scheduled
▶ Running
15
31 / 5
Dec 11 → Dec 11
Tech On Site
▶ Running
0
31 / 5
Dispatch0.0d
Material Management35.6d
Coordinators34.3d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
35.6 days
Over SLA
Coordinators
34.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Sep 3, 2025
Due: Sep 10, 2025
Completed: Dec 11, 2025 (91 days late)
📅
67.6 daysTotal Age
⏱️
35.6d in Awaiting PartsLongest Stage
🔄
12 transitionsStatus Changes
⚠️
57.8d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
5 linesWork Details
🚩
3 visitsOn-Site Trips
👤
Self-ScheduledScheduling
🚩
3 On-Site Visits
(2 reschedules)
3 on-site visits — why were multiple trips needed?
👤 Self-scheduled by Tyler Bollman — scheduling delays attributed to technician, not coordinators
Visit 1Sep 10, 2025
Visit 2Nov 13, 2025
Visit 3Dec 11, 2025
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay35.6 days stuck in "Awaiting Parts"
⏱️
Total Delay57.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
28.8d / 2.0d SLA
Awaiting Parts
35.6d / 3.0d SLA
Reschedule
5.3d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/3/25 CDempsey- Tyler to be onsite next week.
11/18/25 CDempsey- Tyler will be onsite 2nd week of Dec.
11/17/25 CDempsey- Tech could not locate this unit while onsite last week.
11/12/25 CDempsey- parts delivered last week.
10/22/25 CDempsey- waiting on parts ordered by Tyler last month.
10/16/25 CDempsey- escalated request to Brad for status update.
10/8/25 CDempsey- waiting on parts.
10/1/25 CDempsey- checking status of parts order.
9/10/25 Tbollman awaiting PO to order part
9/4/25 CDempsey- Called in by customer. Tyler to be onsite next week.
🔧Work Performed
evaluated and quoted repair
11/13 Bed was removed from storage area CNL
12/11/25 bed was accidentally disposed of and has been retired customer to retain parts
🔍Technician Findings
power cord damaged
⚠️Problem Description
Requested by Customer/John.Lynn: confirmed problem broken power cord
📄Description
Bed, Electric
📅
WO-01301106 - Repair - 3002 - Sierra Vista - Canyon Vista Medical Center
Dec 11, 2025 10:00am – 5:00pm
Work Order: WO-01301106
Account: GE HEALTHCARE
Customer Case Number: SR36448697
Location: Canyon Vista Medical Center
Address: 5700 AZ-90, Sierra Vista, AZ 85635
Manufacturer: Stryker
Model #: 3002
Serial #: 050515304
Contact Name:
Contact Phone:
Contact Email:
Due Date: 9/10/2025
Scheduled Date/