Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301107 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Sep 3, 2025 → Sep 16, 2025

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Sep 10, 2025
✗ SLA Missed (4 biz days late)
Active: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Sep 16, 2025)
SLA Target
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
9d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 16, 2025
9 business days (counted)
Running total: 9 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Sep 16 → Sep 16, 2025
0 business days (counted)
Running total: 9 of 5 biz days used
Created: Sep 3, 2025 Completed: Sep 16, 2025
Business Days Used 9 / 5
0 5d budget +4d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0 / 5
Sep 3 → Sep 3 Ready for Scheduling ▶ Running 0 0 / 5
Sep 3 → Sep 3 Assigned ▶ Running 0 0 / 5
Sep 3 → Sep 16 Scheduled ▶ Running 9 9 / 5
Sep 16 → Sep 16 Tech On Site ▶ Running 0 9 / 5
Dispatch 0.0d
Coordinators 9.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.6 days
Over SLA
Billing
0.0 days
Created: Sep 3, 2025 Due: Sep 10, 2025 Completed: Sep 16, 2025 (5 days late)
📅
9.6 days Total Age
⏱️
9.5d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
7.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 9.5 days stuck in "Scheduled"
⏱️
Total Delay 7.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Scheduled
9.5d / 2.0d SLA
Closed
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/10/25 Tbollman awaiting PO to close

9/4/25 CDempsey- Called in by customer. Tyler to be onsite next week.

🔧 Work Performed
tested could not recreate alarm
🔍 Technician Findings
tested could not recreate alarm
⚠️ Problem Description
Requested by Customer/John.Lynn: confirmed with staff unable to test in shell space.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Sep 3, 3:20 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Sep 3, 4:09 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 48m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2025-09-09T15:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Sep 10, 2:01 PM
Type: Labor
Status: Open
Qty: 1
⏳ 2.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Sep 11, 4:18 PM
Scheduled For: 2025-09-24T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Tyler Bollman Sep 16, 6:21 PM
From: Scheduled, Tech On Site, Completed
To: Tech On Site, Completed, Closed
Duration in Previous: 13d 2h, 0m
📄
▶
2 Status: Ready to Bill Sep 17, 11:00 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Sep 18, 8:00 AM
Invoice Number: SM-241174

Bottlenecks

Scheduled
Duration: 9.5 business days (threshold: 2.0 business days)
Exceeded by 7.5 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Sep 24, 11:00 AM
Created
Sep 3, 3:20 PM
Invoice #
SM-241174

Work Details (1)

Name Type Status Qty Amount Date
WL-02931171 Labor Open 1 $95.00 Sep 10, 2:01 PM

Details