Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301119 ↗ ServiceMax

PHILIPS HEALTHCARE • Installation • PC

📍 University Of Chicago Hospital — 5841 S Maryland Ave, Chicago IL, 60637

Sep 3, 2025 → Sep 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Sep 13, 2025
✓ SLA Met (5 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Sep 5, 2025)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Sep 3 → Sep 5, 2025
2 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 3, 2025 Completed: Sep 5, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 5 Scheduled ▶ Running 2 2
Dispatch 0.0d
Coordinators 2.5d
Field Work 0.1d
Billing 13.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.5 days
Over SLA
Field Work
0.1 days
Billing
13.5 days
Over SLA
Created: Sep 3, 2025 Due: Sep 13, 2025 Completed: Sep 5, 2025 (8 days early)
📅
2.5 days Total Age
⏱️
5.4d in WO Correction Needed Longest Stage
🔄
10 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
16 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Sep 2, 2025
Visit 2 Sep 3, 2025

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 182 days old
🚨
Primary Delay 5.4 days stuck in "WO Correction Needed"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
2.5d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
5.7d / 1.0d SLA
Billing Review
5.1d / 2.0d SLA
WO Correction Needed
5.4d
Ready to Bill
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/16/2025 DCox - date and number of devices completed from daily work log does not match what is listed per day in the WO. Please match them up and close again.

09/15/20256 DCox - escalated to Fady for ETA on resolution. Cannot bill until daily logs are attached and reconciled. 

09/12/2025 DCox - there is still no daily log attached to this work order. Cannot proceed with billing review or invoicing.

09/10/2025 DCox - Still Needs daily log attached / need verification from Milton regarding meals.


09/05/2025 dCox - received POs today for this area. Updating to VAS per notes from Judie in email " Without my knowledge Fady worked with the Project Manager and the job for Rush was cancelled, they both agreed that Fady would pick up a job for University of Chicago which is VAS"


09/03/2025 DCox        This will not be billed against the resource request it will be billed as a concession, please give me the total invoice amount and I will submit for a PO. Also, you do not have a PO for the RR-0339083 because I was not privy to the request being sent to you, for this one yes I will need to request a PO. This will be on the top of my to do list tomorrow.


09/03/2025 DCox - Judie advised she would not be issuing a PO for Kaleena Carlson Bundled now - because the new request was for VAS. I responded asking how day 1 should be billed and advised I will still need a PO for the new VAS request.


09/03/2025 DCox - per reply from Tyrah update resources are no longer needed after today. Dates revised 9/2 - 9/3


09/03/2025 DCox - per email thread Tyrah Hoskins sent revised RR - attached and updated on this WO. Project dates 9/2 - 9/12


09/02/2025 DCox - Judie Nogler replied and said Hi Chad, The address associated with this site is Rush Oak Park Hospital 520 S Maple Ave Oak Park IL 60304 – how does Comer Children’s Hospital which is a completely different entity fit into this request? Also, you are providing an address that is completely different from what is on the original request, this CANNOT happen directly to a vendor. If you have changes like this, you MUST do so with the TRP who will then check the sales order or status PRIOR to sending and ASP.


Fady, should you be approached with a change like this you need to work with the TRP so they can validate the sales order, customer address, sold services etc. These changes CANNOT be made via email or by the Project Manager with an Authorized Service Provider. This is how Authorized Service Providers have issues with payment.


@Hoskins, Tyrah please verify this address and association with Rush Oak Park Hospital, all I can find is Comer is associated with University of Chicago Medicine not Rush Oak.


09/02/2025 DCox - Fady sent email stating that the site associated with this request should be Comer Children's Hospital - Hyde Park Address: 5721 S Maryland Ave, Chicago, IL 60637. He asked that create new WOs.

08/28/2025 DCox - per Judie - Priya is issuing a PO for Kaleena Carlson Bundled that will be used for this request. 

08/25/2025 DCox - per attached email - Fady confirmed that two 3P are good for Oak Park – Sept 2 thru Sept 19.

Reeves, Jackson (Partner) jackson.reeves@emsar.com

Dartey, Bennet (Partner) bennet.dartey@emsar.com

🔧 Work Performed
Worked for two days before leaving the site.
🔍 Technician Findings
Devices upgraded.
⚠️ Problem Description
3rd Party Resource Request Form - 2 Resource(s) PSA project name: SES Upgrade University of Chicago Bedside CCD 43085718 Resource Request number: RR-0339083 Site Name: University of Chicago Site Address: 5841 S Maryland Ave Chicago, IL Service District HPMC03-1 Project Scope: Setup Test System Notes: 2 3P - original RR-0329622 was for Rush Oak Park - this should have been cancelled. The 2 3P showed up at OP today. I spoke to Fady and he is fine with his guys helping the UofC upgrade this week and next. Vendor Credentialing: Not Specified Scheduled Start: 02 Sept l 2025 08:00 AM Scheduled End: 12 Sept 2025 Contacts Email: Phone: Project Manager: Chad Larison chad.larison@philips.com (331) 254-2983 Lead TC/FSE: Richmond Ashley richmond.ashley@philips.com (708) 625-7969 District Manager: Greg Allegretti greg.allegretti@philips.com (630) 240-9303 Site Contact: Fernando Maturell fernando.maturell@uchicagomedicine.org 773 406 1464 SO or SMA/SES # SO/SMA/SES Description Bundled VAS 43085718 Software Evolution Services - Bedside Upgrade Master Project [X] Resources Requested Skillset Names(s) & Scheduled Dates (if applicable) Resource slot #1 Intermediate Resource slot #2 Intermediate
📄 Description
Philips Installation (EBS Group)
📞 Call Description
Cabling & Installation Request

Timeline

📋
2 Work Order Created Sep 3, 3:56 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Diana Cox
From: Entered
To: Scheduled
Duration in Previous: 0m
2.0 business days
⏱️
7x Labor Added Sep 4, 5:33 PM
Type: Labor
Status: Open
Qty: 1, 2, 1.25, 0.5, 6.25, 1.5
💵
7x Expenses Added Sep 4, 5:39 PM
Type: Expenses
Status: Open
Qty: 1
🚗
2x Travel Added Sep 5, 3:33 PM
Type: Travel
Status: Open
Qty: 16, 13
✔️
Status: Completed by Jackson Reeves Sep 5, 3:54 PM
From: Scheduled
To: Completed
Duration in Previous: 1d 23h
🏁
Status: Closed by Jackson Reeves Sep 5, 4:39 PM
From: Completed
To: Closed
Duration in Previous: 44m
3.9 business days
💵
Status: Billing Review by Diana Cox Sep 10, 11:21 AM
From: Closed
To: Billing Review
Duration in Previous: 4d 18h
⚠️ 5.0 business days
🏁
Status: Closed by Jackson Reeves Sep 16, 11:13 AM
From: Billing Review
To: Closed
Duration in Previous: 5d 23h
💵
Status: Billing Review by Diana Cox Sep 16, 4:07 PM
From: Closed
To: Billing Review
Duration in Previous: 4h 53m
✏️
Status: WO Correction Needed by Diana Cox Sep 16, 4:39 PM
From: Billing Review
To: WO Correction Needed
Duration in Previous: 32m
⚠️ 5.9 business days
🏁
Status: Closed by Jackson Reeves Sep 23, 2:26 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 6d 21h
📄
Status: Ready to Bill by Timothy Amburgey Sep 24, 8:51 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 24m
2.5 business days
💰
Status: Invoiced by Josh Longway Sep 26, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 19h
2.0 business days
🧾
Invoice Created Sep 29, 10:50 AM
Invoice Number: SM-242122

Bottlenecks

Scheduled
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days
Billing Review
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.6 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
ERLA - PROD
Technician
Jackson Reeves
Scheduled
Sep 2, 8:00 AM
Created
Sep 3, 3:56 PM
Invoice #
SM-242122

Work Details (16)

Name Type Status Qty Amount Date
WL-02925610 Labor Open 1 $95.00 Sep 4, 5:33 PM
WL-02925611 Labor Open 2 $210.00 Sep 4, 5:33 PM
WL-02925612 Labor Open 1.25 $190.00 Sep 4, 5:33 PM
WL-02925613 Labor Open 0.5 $0.00 Sep 4, 5:33 PM
WL-02925614 Labor Open 1 $95.00 Sep 4, 5:33 PM
WL-02925615 Labor Open 6.25 $735.00 Sep 4, 5:33 PM
WL-02925616 Labor Open 1.5 $190.00 Sep 4, 5:33 PM
WL-02925622 Expenses Open 1 $155.20 Sep 4, 5:39 PM
WL-02925623 Expenses Open 1 $55.00 Sep 4, 5:39 PM
WL-02925624 Expenses Open 1 $8.00 Sep 4, 5:39 PM
WL-02925625 Expenses Open 1 $155.20 Sep 4, 5:39 PM
WL-02925626 Expenses Open 1 $55.00 Sep 4, 5:39 PM
WL-02925627 Expenses Open 1 $18.00 Sep 4, 5:39 PM
WL-02925628 Expenses Open 1 $1.30 Sep 4, 5:39 PM
WL-02926943 Travel Open 16 $0.00 Sep 5, 3:33 PM
WL-02926944 Travel Open 13 $0.00 Sep 5, 3:33 PM

Details