📍 ADVENTHEALTH TAMPA — 3100 E FLETCHER AVE, TAMPA FL, 33613
Sep 4, 2025 → Feb 4, 2026
🔴 Behind
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 39 biz days
Paused: 43 biz days
🕐 Clock stopped: Completed (Jan 6, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 11, 2025
5 business days (not counted)
20d
▶ Clock Running
Status: Ready for Scheduling
Sep 11 → Oct 9, 2025
20 business days (counted)
Running total: 20 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Oct 9 → Oct 20, 2025
6 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Entered
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 27, 2025
5 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Entered
Oct 27 → Oct 27, 2025
0 business days (counted)
Running total: 31 of ? biz days used
⏸38d
⏸ Clock Paused
Status: Ready for Release
Oct 27 → Dec 23, 2025
38 business days (not counted)
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 31 of ? biz days used
8d
▶ Clock Running
Status: Scheduled
Dec 23 → Jan 6, 2026
8 business days (counted)
Running total: 39 of ? biz days used
Created: Sep 4, 2025Completed: Jan 6, 2026
Show SLA Clock Detail (10 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 4 → Sep 4
Created
▶ Running
0
0
Sep 4 → Sep 11
Ready for Release
⏸ Paused
5
—
Sep 11 → Oct 9
Ready for Scheduling
▶ Running
20
20
Oct 9 → Oct 20
Scheduled
▶ Running
6
26
Oct 20 → Oct 20
Entered
▶ Running
0
26
Oct 20 → Oct 27
Scheduled
▶ Running
5
31
Oct 27 → Oct 27
Entered
▶ Running
0
31
Oct 27 → Dec 23
Ready for Release
⏸ Paused
38
—
Dec 23 → Dec 23
Assigned
▶ Running
0
31
Dec 23 → Jan 6
Scheduled
▶ Running
8
39
Dispatch0.0d
Holding45.0d (excluded)
Coordinators41.6d
Billing24.9d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
45.0 days
Coordinators
41.6 days
Over SLA
Billing
24.9 days
Over SLA
Created: Sep 4, 2025
Due: Oct 31, 2025 (125 days overdue)
📅
103.0 daysTotal Age
⏱️
39.0d in Ready for ReleaseLongest Stage
🔄
30 transitionsStatus Changes
⚠️
53.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Behind Schedule - Needs Attention
Ready to Bill • 181 days old
🚨
Primary Delay39.0 days stuck in "Ready for Release"
⏱️
Total Delay53.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
45.0d
Ready for Scheduling
20.6d / 1.0d SLA
Scheduled
21.0d / 2.0d SLA
Closed
8.1d / 1.0d SLA
Ready to Bill
22.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
2.3d
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/24/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising moving onsite date to Tues 01/30/25 will have forms signed for any devices that cannot be made available due to high census
12/23/2025 ALuman - dispatch to Horace Barnes to complete week of 1/5. Spoke with Yaya and she said they will try to make devices available as they can due to census. They have no spares to swap.
10/27/2025 ALuman - put back into RFS. device was not located while onsite. Fady requested FSE does not return until all remaining devices have been located
10/20/2025 ALuman - reassigned to Jared to complete week of 11/3
10/09/2025 EMartin sent email to Yadira.ManingGomez@gehealthcare.com advising FSE onsite Weds 10/15/25 to complete devices 09/11/2025 MHamersley - recd email from Yadira confirming devices at Adventhealth Tampa, 3100 E Fletcher Ave, Tampa FL 33613; FSE Cred: None, upon arrival call POC for escort; ... 09/11/2025 MHamersley - called 813-971-6000, xfer to Bio Med, call went to VM/LM; sent email: Yadira.ManingGomez@gehealthcare.com
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
giraffe omni bed heater door
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
📅
WO-01301207 - FCO - Giraffe OmniBed - TAMPA - ADVENTHEALTH TAMPA
Dec 30, 2025 8:00am – 5:00pm
Work Order: WO-01301207
Account: GE Healthcare FMI
Customer Case Number: 1-555512121788
Location: ADVENTHEALTH TAMPA
Address: 3100 E FLETCHER AVE, TAMPA, FL 33613
Manufacturer:
Model #: Giraffe OmniBed
Serial #: HDGU67869
Contact Name: Yadira Maning Gomez (YaYa), Program Coordinator
Contact Phone:
Timeline
📋
Work Order Created Sep 4, 9:33 AM
Work Order:WO-01301207
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaSep 4, 9:55 AM
From:Entered
To:Ready for Release
Duration in Previous:22m
⚠️6.0 business days
📅
Status: Ready for Scheduling by Mary HamersleySep 11, 3:08 PM