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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301225 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST HEALTH BROOKWOOD HOSPITAL — 2010 BROOKWOOD MEDICAL CTR DR, BIRMINGHAM AL, 35209

Sep 4, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 25 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 30, 2025
18 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 29, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 21 of ? biz days used
4d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 5, 2025
4 business days (counted)
Running total: 25 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 30 Ready for Release ⏸ Paused 18 —
Sep 30 → Oct 29 Scheduled ▶ Running 20 20
Oct 29 → Oct 30 Reschedule ▶ Running 1 21
Oct 30 → Nov 5 Scheduled ▶ Running 4 25
Dispatch 0.0d
Holding 19.0d (excluded)
Coordinators 27.6d
Field Work 0.0d
Billing 17.5d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
19.0 days
Coordinators
27.6 days
Over SLA
Field Work
0.0 days
Billing
17.5 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Nov 5, 2025 (4 days late)
📅
44.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
12 transitions Status Changes
⚠️
36.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Oct 29, 2025
Visit 2 Nov 5, 2025

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 36.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
19.0d
Scheduled
26.0d / 2.0d SLA
Reschedule
1.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
17.5d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/29/2025 Sam Biddie – [Device was reported in use and unavailable for maintenance] 09/30/2025 EMartin called 205-358-5644 / Ethan stated he is working with getting his director to confirm devices advised we are looking to send FSE onsite next week to start devices Ethan stated that will work and will reply to email with what devices they have onsite sent confirmation email to ethan.nelson@orlandohealth.com 09/29/2025 Mklose called 205-358-5644 for Ethan, ethan.nelson@orlandohealth.com sent email... 09/08/2025 MHamersley - called 205-222-7809, spoke to Matthew Scott, he said to call Ethan, 205-358-5644, call went to VM/LM
🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
Device not located
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301225
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 19.0 business days
📅
▶
3 Dispatch Scheduled Sep 30, 9:51 AM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
🗓️
Status: Scheduled by Erin Martin
From: Ready for Release
To: Scheduled
Duration in Previous: 25d 23h
🚨 21.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 29, 10:42 AM
Scheduled For: 2025-10-29T12:00:00.000+0000
⏱️
▶
2 Labor Added Oct 29, 2:52 PM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Samuel Biddie
From: Scheduled
To: Reschedule
Duration in Previous: 29d 5h
📅
▶
2 Dispatch Scheduled Oct 30, 11:29 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Reschedule
To: Scheduled
Duration in Previous: 20h 36m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Nov 5, 1:12 PM
Labor Added → Status: Completed
✔️
Status: Completed by Samuel Biddie
From: Scheduled
To: Completed
Duration in Previous: 6d 2h
🏁
Status: Closed by Samuel Biddie Nov 5, 1:19 PM
From: Completed
To: Closed
Duration in Previous: 6m
⏱️
▶
2 Labor Added Nov 5, 2:32 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1h 17m
📄
Status: Ready to Bill by Timothy Amburgey Nov 5, 2:40 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3m
💵
Status: Billing Review by Allison Belyea Nov 6, 9:37 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 18h 56m, 0m
⚠️ 9.0 business days
💵
▶
2 Status: Billing Review Nov 19, 11:35 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12d 2h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 4:39 PM
Invoice Number: 247861

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 3, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (3)

Name Type Status Qty Amount Date
WL-02988202 Labor Open 0.5 $0.00 Oct 29, 2:52 PM
WL-02997102 Labor Open 0.5 $100.00 Nov 5, 1:12 PM
WL-02997242 Labor Open 0.016666666666667 $38.00 Nov 5, 2:32 PM

Details