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← WO Overview

WO-01301235 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BAPTIST HEALTH BROOKWOOD HOSPITAL — 2010 BROOKWOOD MEDICAL CTR DR, BIRMINGHAM AL, 35209

Sep 4, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 28 biz days
Paused: 18 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸18d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 30, 2025
18 business days (not counted)
20d
▶ Clock Running
Status: Scheduled
Sep 30 → Oct 29, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 29 → Oct 30, 2025
1 business day (counted)
Running total: 21 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 10, 2025
7 business days (counted)
Running total: 28 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 30 Ready for Release ⏸ Paused 18 —
Sep 30 → Oct 29 Scheduled ▶ Running 20 20
Oct 29 → Oct 30 Reschedule ▶ Running 1 21
Oct 30 → Nov 10 Scheduled ▶ Running 7 28
Dispatch 0.0d
Holding 19.0d (excluded)
Coordinators 30.5d
Field Work 0.0d
Billing 12.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
19.0 days
Coordinators
30.5 days
Over SLA
Field Work
0.0 days
Billing
12.0 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Nov 10, 2025 (9 days late)
📅
47.0 days Total Age
⏱️
21.0d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
36.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Oct 29, 2025
Visit 2 Nov 10, 2025

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 21.0 days stuck in "Scheduled"
⏱️
Total Delay 36.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
19.0d
Scheduled
29.0d / 2.0d SLA
Reschedule
1.5d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
12.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/29/2025 Sam Biddie – [Device was reported awaiting internal repairs and unavailable for maintenance] 09/30/2025 EMartin called 205-358-5644 / Ethan stated he is working with getting his director to confirm devices advised we are looking to send FSE onsite next week to start devices Ethan stated that will work and will reply to email with what devices they have onsite sent confirmation email to ethan.nelson@orlandohealth.com 09/29/2025 Mklose called 205-358-5644 for Ethan, ethan.nelson@orlandohealth.com sent email... 09/08/2025 MHamersley - called 205-222-7809, spoke to Matthew Scott, he said to call Ethan, 205-358-5644, call went to VM/LM
🔧 Work Performed
Device Needs Repair Prior to FMI
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301235
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 19.0 business days
🗓️
▶
3 Status: Scheduled Sep 30, 9:51 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Samuel Biddie
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-06T12:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Fady Messak Oct 23, 6:13 PM
Scheduled For: 2025-10-31T12:00:00.000+0000
⏳ 4.7 business days
⏱️
▶
2 Labor Added Oct 29, 3:49 PM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Samuel Biddie
From: Scheduled
To: Reschedule
Duration in Previous: 29d 5h
🗓️
▶
2 Status: Scheduled Oct 30, 11:27 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-03T13:00:00.000+0000
⚠️ 8.0 business days
⏱️
▶
3 Labor Added Nov 10, 5:07 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Samuel Biddie
From: Scheduled
To: Completed
Duration in Previous: 11d 6h
🏁
Status: Closed by Samuel Biddie
From: Completed
To: Closed
Duration in Previous: 3m
⏱️
Labor Added Nov 11, 10:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 11, 10:32 AM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
🚨 12.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 20d 3h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:06 PM
Invoice Number: 247861

Bottlenecks

Scheduled
Duration: 21.0 business days (threshold: 2.0 business days)
Exceeded by 19.0 business days
Scheduled
Duration: 8.0 business days (threshold: 2.0 business days)
Exceeded by 6.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 3, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (3)

Name Type Status Qty Amount Date
WL-02988367 Labor Open 0.5 $0.00 Oct 29, 3:49 PM
WL-03002469 Labor Open 0.25 $100.00 Nov 10, 5:07 PM
WL-03003051 Labor Open 0.016666666666667 $38.00 Nov 11, 10:26 AM

Details