Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301287 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BOSTON CHILDRENS HOSPITAL — 55 SHATTUCK ST, BOSTON MA, 02115

Sep 4, 2025 → Sep 22, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (28 biz days early)
Active: 12 biz days
🕐 Clock stopped: Completed (Sep 22, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 4, 2025
0 business days (not counted)
8d
▶ Clock Running
Status: Canceled
Sep 4 → Sep 16, 2025
8 business days (counted)
Running total: 8 of ? biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 10 of ? biz days used
2d
▶ Clock Running
Status: On Hold
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 12 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 22, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 4 Ready for Release ⏸ Paused 0 —
Sep 4 → Sep 16 Canceled ▶ Running 8 8
Sep 16 → Sep 18 Ready for Scheduling ▶ Running 2 10
Sep 18 → Sep 22 On Hold ▶ Running 2 12
Sep 22 → Sep 22 Assigned ▶ Running 0 12
Sep 22 → Sep 22 Scheduled ▶ Running 0 12
Dispatch 0.0d
Holding 2.3d (excluded)
Coordinators 3.0d
Field Work 0.0d
Billing 6.9d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
2.3 days
Coordinators
3.0 days
Over SLA
Field Work
0.0 days
Billing
6.9 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Sep 22, 2025 (39 days early)
📅
12.6 days Total Age
⏱️
9.0d in Canceled Longest Stage
🔄
10 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 9.0 days stuck in "Canceled"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
0.0d
Canceled
9.0d
Ready for Scheduling
3.0d / 1.0d SLA
On Hold
2.3d
Scheduled
0.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.2d / 1.0d SLA
Ready to Bill
6.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/04/2025 ABelyea - per Jenny, FMI already completed, cancel WO
🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301287
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚫
Status: Canceled by Allison Belyea Sep 4, 10:10 AM
From: Ready for Release
To: Canceled
Duration in Previous: 14m
⚠️ 9.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: Canceled
To: Ready for Scheduling
Duration in Previous: 11d 23h
⏳ 2.0 business days
📅
Dispatch Scheduled by Allison Belyea Sep 17, 11:49 AM
Scheduled For: 2025-09-17T05:00:00.000+0000
⏳ 2.0 business days
⏸️
Status: On Hold by Allison Belyea Sep 18, 5:34 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2d 7h
⏳ 2.8 business days
👷
▶
3 Status: Assigned Sep 22, 5:56 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Allison Belyea
Technician: a0h5A00000GbkeQQAR, Fady Messak
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-09-22T05:00:00.000+0000
✔️
▶
2 Status: Completed Sep 22, 6:03 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Allison Belyea
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
Labor Added Sep 23, 12:22 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Allison Belyea Sep 23, 12:57 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 52m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 1h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 10:58 AM
Invoice Number: SM-242560

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 22, 1:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02945863 Labor Open 0.016666666666667 $38.00 Sep 23, 12:22 PM

Details