Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301294 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 BRONSON METHODIST HOSPITAL — 601 JOHN ST, KALAMAZOO MI, 49007

Sep 4, 2025 → Oct 21, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (8 biz days early)
Active: 28 biz days
Paused: 4 biz days
🕐 Clock stopped: Completed (Oct 21, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 10, 2025
4 business days (not counted)
28d
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Oct 21, 2025
28 business days (counted)
Running total: 28 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 21 → Oct 21, 2025
0 business days (counted)
Running total: 28 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 21, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 10 Ready for Release ⏸ Paused 4 —
Sep 10 → Oct 21 Ready for Scheduling ▶ Running 28 28
Oct 21 → Oct 21 Scheduled ▶ Running 0 28
Dispatch 0.0d
Holding 5.0d (excluded)
Coordinators 29.0d
Field Work 0.0d
Billing 11.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
5.0 days
Coordinators
29.0 days
Over SLA
Field Work
0.0 days
Billing
11.2 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 21, 2025 (10 days early)
📅
33.0 days Total Age
⏱️
29.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
37.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 29.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 37.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
5.0d
Ready for Scheduling
29.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/21/2025 ABelyea - received email from Jenny that SN TABV60196 is with GE Demo team, they will handle the FMI

09/10/2025 MHamersley - recd email from Shea confirming devices and ready to schedule. ... 08/28/2025 MHamersley - called 269-532-2804, call went to VM/LM; sent email: millshe@bronsonhg.org

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301294
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 10, 11:16 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 6d 1h
🚨 29.0 business days
⏱️
▶
5 Labor Added Oct 21, 1:54 PM
Labor Added → Status: Scheduled → Dispatch Scheduled → Technician Assigned → Status: Closed
🗓️
Status: Scheduled by Allison Belyea
From: Ready for Scheduling, Scheduled
To: Scheduled, Completed
Duration in Previous: 41d 2h, 0m
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-10-21T17:00:00.000+0000
👷
Technician Assigned by Allison Belyea
Technician: Fady Messak
🏁
Status: Closed by Allison Belyea
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 23, 8:54 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 18h
⚠️ 9.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 12d 5h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:13 PM
Invoice Number: SM-245631

Bottlenecks

Ready for Scheduling
Duration: 29.0 business days (threshold: 1.0 business days)
Exceeded by 28.0 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Oct 21, 1:00 PM
Created
Sep 4, 9:33 AM
Invoice #
SM-245631

Work Details (1)

Name Type Status Qty Amount Date
WL-02978500 Labor Open 0.016666666666667 $38.00 Oct 21, 1:54 PM

Details