Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301296 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHILDRENS HOSPITAL OF SAN ANTONIO — 333 N SANTA ROSA ST, SAN ANTONIO TX, 78207

Sep 4, 2025 → Oct 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (12 biz days early)
Active: 20 biz days
Paused: 8 biz days
🕐 Clock stopped: Completed (Oct 15, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 9, 2025
3 business days (not counted)
4d
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 15, 2025
4 business days (counted)
Running total: 4 of ? biz days used
7d
▶ Clock Running
Status: Scheduled
Sep 15 → Sep 24, 2025
7 business days (counted)
Running total: 11 of ? biz days used
⏸5d
⏸ Clock Paused
Status: Ready for Release
Sep 24 → Oct 1, 2025
5 business days (not counted)
3d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 6, 2025
3 business days (counted)
Running total: 14 of ? biz days used
5d
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 14, 2025
5 business days (counted)
Running total: 19 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 14 → Oct 15, 2025
1 business day (counted)
Running total: 20 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 15, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 9 Ready for Release ⏸ Paused 3 —
Sep 9 → Sep 15 Ready for Scheduling ▶ Running 4 4
Sep 15 → Sep 24 Scheduled ▶ Running 7 11
Sep 24 → Oct 1 Ready for Release ⏸ Paused 5 —
Oct 1 → Oct 6 Ready for Scheduling ▶ Running 3 14
Oct 6 → Oct 14 Scheduled ▶ Running 5 19
Oct 14 → Oct 15 Tech On Site ▶ Running 1 20
Dispatch 0.0d
Holding 9.8d (excluded)
Coordinators 21.8d
Field Work 1.2d
Billing 16.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
9.8 days
Coordinators
21.8 days
Over SLA
Field Work
1.2 days
Over SLA
Billing
16.2 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 15, 2025 (16 days early)
📅
28.2 days Total Age
⏱️
14.0d in Ready to Bill Longest Stage
🔄
14 transitions Status Changes
⚠️
29.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 14.0 days stuck in "Ready to Bill"
⏱️
Total Delay 29.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
9.8d
Ready for Scheduling
8.2d / 1.0d SLA
Scheduled
13.6d / 2.0d SLA
Tech On Site
1.2d / 1.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
15.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/06/2025 EMartin rcvd email from Jason advising device is located NICU 56 replied advising FSE onsite 10/13/25 to complete devices 10/01/2025 MKlose rcvd email from Jason, confirm devices and locations ... 10/01/2025 Mklose called; 210.704.2145; VM for BioMed.... 09/24/2025 EMartin device needs located ... 09/15/2025 EMartin sent email to Jason.Johnson@intelashealth.com advising FSE onsite Monday 09/22/25 to complete devices 09/09/2025 MHamersley - recd email from Jason, confirming all devices still in active inventory; FSE Cred: FSE must scan their driver's license and print a visitor pass; ... 09/09/2025 MHamersley - called 210-385-0357, spoke to Jason Johnson, Dir Clinical Engineering; sent email: Jason.Johnson@intelashealth.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301296
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 9, 2:37 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 5d 4h
⚠️ 5.0 business days
🗓️
▶
3 Status: Scheduled Sep 15, 3:34 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Erin Martin
Technician: Marvin Rivas
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-09-22T12:00:00.000+0000
⚠️ 8.0 business days
✅
Status: Ready for Release by Erin Martin Sep 24, 1:45 PM
From: Scheduled
To: Ready for Release
Duration in Previous: 8d 22h
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 1, 3:38 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 7d 1h
⏳ 4.0 business days
👷
▶
3 Technician Assigned Oct 6, 10:48 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 19h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-13T12:00:00.000+0000
⚠️ 5.0 business days
📅
Dispatch Scheduled by Kaitlyn Kelch Oct 13, 4:02 PM
Scheduled For: 2025-10-14T12:00:00.000+0000
🔧
Status: Tech On Site by Curtis Sprague Oct 14, 10:42 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 7d 23h
⏱️
Labor Added Oct 14, 9:01 PM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Curtis Sprague Oct 14, 9:19 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 10h 36m, 0m
⏳ 2.3 business days
⏱️
▶
3 Labor Added Oct 16, 11:39 AM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 14h
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
🚨 14.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19d 2h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 31.0 business days
🧾
Invoice Created Dec 22, 12:34 PM
Invoice Number: SM-245631

Bottlenecks

Ready for Scheduling
Duration: 4.7 business days (threshold: 1.0 business days)
Exceeded by 3.7 business days
Scheduled
Duration: 7.6 business days (threshold: 2.0 business days)
Exceeded by 5.6 business days
Ready for Scheduling
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days
Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Tech On Site
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.3 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Curtis Sprague
Scheduled
Oct 14, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245631

Work Details (2)

Name Type Status Qty Amount Date
WL-02970901 Labor Open 0.5 $100.00 Oct 14, 9:01 PM
WL-02972999 Labor Open 0.016666666666667 $38.00 Oct 16, 11:39 AM

Details