Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301328 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Sep 4, 2025 → Jan 7, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✗ SLA Missed (1 biz days late)
Active: 58 biz days
Paused: 25 biz days
🕐 Clock stopped: Completed (Jan 7, 2026)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 29, 2025
17 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Sep 29, 2025
0 business days (counted)
Running total: 0 of ? biz days used
15d
▶ Clock Running
Status: Scheduled
Sep 29 → Oct 21, 2025
15 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Oct 21 → Oct 28, 2025
5 business days (counted)
Running total: 20 of ? biz days used
10d
▶ Clock Running
Status: Assigned
Oct 28 → Nov 12, 2025
10 business days (counted)
Running total: 30 of ? biz days used
10d
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 27, 2025
10 business days (counted)
Running total: 40 of ? biz days used
18d
▶ Clock Running
Status: Entered
Nov 27 → Dec 24, 2025
18 business days (counted)
Running total: 58 of ? biz days used
⏸8d
⏸ Clock Paused
Status: Ready for Release
Dec 24 → Jan 7, 2026
8 business days (not counted)
▶ Clock Running
Status: Assigned
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 58 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 7 → Jan 7, 2026
0 business days (counted)
Running total: 58 of ? biz days used
Created: Sep 4, 2025 Completed: Jan 7, 2026
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 29 Ready for Release ⏸ Paused 17 —
Sep 29 → Sep 29 Ready for Scheduling ▶ Running 0 0
Sep 29 → Oct 21 Scheduled ▶ Running 15 15
Oct 21 → Oct 28 Entered ▶ Running 5 20
Oct 28 → Nov 12 Assigned ▶ Running 10 30
Nov 12 → Nov 27 Scheduled ▶ Running 10 40
Nov 27 → Dec 24 Entered ▶ Running 18 58
Dec 24 → Jan 7 Ready for Release ⏸ Paused 8 —
Jan 7 → Jan 7 Assigned ▶ Running 0 58
Jan 7 → Jan 7 Scheduled ▶ Running 0 58
Dispatch 24.0d
Holding 27.0d (excluded)
Coordinators 38.2d
Billing 16.4d
✗ SLA Missed
Dispatch
24.0 days
Over SLA
Holding (excluded from total)
27.0 days
Coordinators
38.2 days
Over SLA
Billing
16.4 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Jan 7, 2026 (37 days late)
📅
84.0 days Total Age
⏱️
18.0d in Ready for Release Longest Stage
🔄
21 transitions Status Changes
⚠️
72.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Release"
⏱️
Total Delay 72.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
24.0d / 0.5d SLA
Ready for Release
27.0d
Scheduled
27.2d / 2.0d SLA
Assigned
11.0d / 0.5d SLA
Closed
6.5d / 1.0d SLA
Ready to Bill
16.3d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/12/2025 RFosbury - confirmed with Lisa Carr for Rick C Onsite 11/25 and 11/26

10/28/2025 Cever email sent to Carr, Lisa R to confirm new list of inventory and schedule FSE back onsite

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer
🔍 Technician Findings
good working conditions
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301328
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 18.0 business days
📅
▶
3 Status: Ready for Scheduling Sep 29, 9:36 AM
Status: Ready for Scheduling → Dispatch Scheduled → Technician Assigned
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-17T12:00:00.000+0000
👷
Technician Assigned by Cristina Everetts
Technician: Rick Charles
⚠️ 8.0 business days
📅
Dispatch Scheduled by Cristina Everetts Oct 8, 10:48 AM
Scheduled For: 2025-10-24T12:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Rich Fosbury Oct 21, 10:39 AM
From: Scheduled
To: Entered
Duration in Previous: 22d 1h
⚠️ 6.0 business days
👷
▶
2 Technician Assigned Oct 28, 10:57 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Cristina Everetts
From: Entered
To: Assigned
Duration in Previous: 7d 0h
🚨 11.0 business days
📅
▶
2 Dispatch Scheduled Nov 12, 8:59 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Rich Fosbury
From: Assigned
To: Scheduled
Duration in Previous: 14d 23h
🚨 11.0 business days
🆕
Status: Entered by Fady Messak Nov 27, 11:07 AM
From: Scheduled
To: Entered
Duration in Previous: 15d 2h
🚨 18.0 business days
✅
Status: Ready for Release by Erin Martin Dec 24, 9:47 AM
From: Entered
To: Ready for Release
Duration in Previous: 26d 22h
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 7, 1:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rich Fosbury
From: Ready for Release, Assigned
To: Assigned, Scheduled
Duration in Previous: 14d 4h, 0m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-01-07T13:00:00.000+0000
⏱️
▶
2 4x Labor Added Jan 7, 3:16 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1h 18m, 0m
⚠️ 7.0 business days
⏱️
▶
2 Labor Added Jan 15, 12:16 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 7d 21h
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 19, 12:06 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 1.0 business days
💵
▶
2 Status: Billing Review Jan 20, 1:31 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 21, 2:03 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 0h, 0m
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 23, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 2m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Jan 26, 2:10 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⚠️ 8.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 4:22 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 9d 2h
🧾
▶
2 Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 22m

Bottlenecks

Scheduled
Duration: 16.0 business days (threshold: 2.0 business days)
Exceeded by 14.0 business days
Entered
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Assigned
Duration: 11.0 business days (threshold: 4.0 business hours)
Exceeded by 10.5 business days
Scheduled
Duration: 11.0 business days (threshold: 2.0 business days)
Exceeded by 9.0 business days
Entered
Duration: 18.0 business days (threshold: 4.0 business hours)
Exceeded by 17.5 business days
Closed
Duration: 6.5 business days (threshold: 1.0 business days)
Exceeded by 5.5 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.5 business hours
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Jan 7, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-252987

Work Details (5)

Name Type Status Qty Amount Date
WL-03056441 Labor Open 1.5 $450.00 Jan 7, 3:16 PM
WL-03056442 Labor Open 1 $100.00 Jan 7, 3:16 PM
WL-03056443 Expenses Open 1 $0.00 Jan 7, 3:16 PM
WL-03056444 Travel Open 57 $0.00 Jan 7, 3:16 PM
WL-03066244 Labor Open 0.016666666666667 $38.00 Jan 15, 12:16 PM

Details