Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301343 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 CHRISTIANA HOSPITAL — 4755 OGLETOWN STANTON RD, NEWARK DE, 19718

Sep 4, 2025 → Sep 25, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (25 biz days early)
Active: 0 biz days
Paused: 15 biz days
🕐 Clock stopped: Invoiced (Sep 25, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸15d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 25, 2025
15 business days (not counted)
▶ Clock Running
Status: Completed
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 25 → Sep 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 4, 2025 Invoiced: Sep 25, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 25 Ready for Release ⏸ Paused 15 —
Sep 25 → Sep 25 Completed ▶ Running 0 0
Sep 25 → Sep 25 Assigned ▶ Running 0 0
Sep 25 → Sep 25 Scheduled ▶ Running 0 0
Dispatch 0.0d
Holding 16.0d (excluded)
Coordinators 0.0d
Field Work 0.1d
Billing 3.5d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
16.0 days
Coordinators
0.0 days
Field Work
0.1 days
Billing
3.5 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Sep 25, 2025 (36 days early)
📅
16.0 days Total Age
⏱️
16.0d in Ready for Release Longest Stage
🔄
7 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 181 days old
🚨
Primary Delay 16.0 days stuck in "Ready for Release"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
16.0d
Completed
0.1d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
3.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/04/2025 Cever FSE onsite will dispatch on demand today and tomorrow
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer u
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301343
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:55 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 16.0 business days
⏱️
▶
2 Labor Added Sep 25, 2:23 PM
Labor Added → Status: Completed
✔️
Status: Completed by Rick Charles
From: Ready for Release
To: Completed
Duration in Previous: 21d 4h
👷
▶
3 Technician Assigned Sep 25, 2:59 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Completed, Assigned
To: Assigned, Scheduled
Duration in Previous: 32m, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-09-25T12:00:00.000+0000
🏁
Status: Closed by Rick Charles Sep 25, 3:20 PM
From: Scheduled
To: Closed
Duration in Previous: 20m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Sep 26, 4:07 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⏳ 4.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 4d 22h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🚨 12.0 business days
🧾
Invoice Created Oct 17, 2:30 PM
Invoice Number: SM-242560

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.7 business hours
Ready to Bill
Duration: 3.5 business days (threshold: 1.0 business days)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rick Charles
Scheduled
Sep 25, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-242560

Work Details (2)

Name Type Status Qty Amount Date
WL-02949259 Labor Open 1 $100.00 Sep 25, 2:23 PM
WL-02951151 Labor Open 0.016666666666667 $38.00 Sep 26, 4:07 PM

Details