Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301377 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 HOSPITALS OF PROVIDENCE MEMORIAL CAMPUS — 2001 N OREGON ST, EL PASO TX, 79902

Sep 4, 2025 → Oct 12, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (14 biz days early)
Active: 7 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Oct 12, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸19d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Oct 1, 2025
19 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Oct 2, 2025
1 business day (counted)
Running total: 1 of ? biz days used
4d
▶ Clock Running
Status: On Hold
Oct 2 → Oct 8, 2025
4 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 10 → Oct 12, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 12 → Oct 12, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 12, 2025
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Oct 1 Ready for Release ⏸ Paused 19 —
Oct 1 → Oct 2 Ready for Scheduling ▶ Running 1 1
Oct 2 → Oct 8 On Hold ▶ Running 4 5
Oct 8 → Oct 8 Ready for Scheduling ▶ Running 0 5
Oct 8 → Oct 9 On Hold ▶ Running 1 6
Oct 9 → Oct 10 Ready for Scheduling ▶ Running 1 7
Oct 10 → Oct 12 On Hold ▶ Running 0 7
Oct 12 → Oct 12 Assigned ▶ Running 0 7
Dispatch 0.1d
Holding 27.6d (excluded)
Coordinators 4.3d
Billing 15.2d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
27.6 days
Coordinators
4.3 days
Over SLA
Billing
15.2 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 12, 2025 (19 days early)
📅
27.0 days Total Age
⏱️
20.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
17.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 20.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
20.0d
Ready for Scheduling
4.3d / 1.0d SLA
On Hold
7.6d
Assigned
0.0d / 0.5d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
14.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/08/2025 mklose updated all WO's with attachment form and marked ready to schedule. .. 10/01/2025 Mklose rcvd email from Jim. He sent GE Acknowledgement letter, did not identify any damaged doors. WO-01301375 has the Email and GE letter attached to it. ... 09/29/2025 Mklose called 915-577-6605, xfer BioMed, Jim- jamese1.blackwell@tenethealth.com. ask to email him serial #'s to confirm... 09/10/2025 MHamersley - called 915-577-6605, call went to VM/LM ... 09/08/2025 MHamersley - called 915-577-6011, xfer to Bio Med, ext 76605, call went to VM/LM
🔧 Work Performed
FMI 32097 Not Required - FMI Previously Installed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301377
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 20.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 1, 11:47 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 27d 1h
⏳ 2.0 business days
⏸️
Status: On Hold by Erin Martin Oct 2, 12:59 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 1h
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 8, 9:23 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 5d 20h
⏸️
Status: On Hold by Erin Martin Oct 8, 11:27 AM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2h 4m
📅
Status: Ready for Scheduling by Megan Klose Oct 9, 7:51 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 20h 24m
⏳ 2.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:54 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 6h
⏳ 1.0 business days
👷
▶
4 Technician Assigned Oct 12, 3:54 PM
Technician Assigned → Status: Assigned → Labor Added → Status: Completed
👷
Status: Assigned by Fady Messak
From: On Hold
To: Assigned
Duration in Previous: 2d 1h
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Oct 17, 11:18 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18d 2h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 10:57 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:14 PM
Invoice Number: SM-245631

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Sep 4, 9:33 AM
Invoice #
SM-245631

Work Details (2)

Name Type Status Qty Amount Date
WL-02967958 Labor Open 0.25 $100.00 Oct 12, 3:55 PM
WL-02974301 Labor Open 0.016666666666667 $38.00 Oct 17, 11:18 AM

Details