Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301395 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 JACKSON MADISON COUNTY GENERAL HOSPITAL — 620 SKYLINE DR, JACKSON TN, 38301

Sep 4, 2025 → Nov 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (11 biz days early)
Active: 29 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Nov 10, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 29, 2025
17 business days (not counted)
27d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Nov 6, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 29 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 29 Ready for Release ⏸ Paused 17 —
Sep 29 → Nov 6 Ready for Scheduling ▶ Running 27 27
Nov 6 → Nov 10 Scheduled ▶ Running 2 29
Dispatch 0.1d
Holding 18.0d (excluded)
Coordinators 30.7d
Field Work 0.1d
Billing 12.9d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
18.0 days
Coordinators
30.7 days
Over SLA
Field Work
0.1 days
Billing
12.9 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 10, 2025 (20 days early)
📅
47.0 days Total Age
⏱️
28.0d in Ready for Scheduling Longest Stage
🔄
10 transitions Status Changes
⚠️
38.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
28.0d / 1.0d SLA
Scheduled
2.7d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
0.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
12.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/06/2025 EMartin sent email to joseph.donovan@agilitihealth.com, advising FSE onsite Monday 11/10/25 to start devices 09/09/2025 Mklose rcvd email from Joe, Confirmed all devices, ready to schedule... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, Agility, press 1 for BioMed, Rob xfer to BioMed, David gave phone to Joe Donovon, Clinical Manager- joseph.donovan@agilitihealth.com, 410-591-9150. POC. ...09/29/2025 MKlose, called 713-541-5000, xfer to engineering, they said call biomed/agility. ... 09/29/2025 MKlose, called 713-541-5000, xfer to Engineering, xfer was unsuccesful. ... 09/29/2025 MKlose, called 713-541-5000, xfer to BioMed, call went to Agility, press 1 for bio med, spoke to Rob, he adv he is not who we need to speak with. xfer call and it was disconnected. ... 09/11/2025 MHamersley - called 731-541-5000, xfer to Bio Med, call went to Agility, press 1 for bio med, call went to VM/LM
🔧 Work Performed
Template Name: FMI32097_Code 1_part_replace. Template Description: FMI32097_Code 1_part_replace. Problem Found: FMI32097_Heater door replacement. Action Taken: FMI 32097 completed. Inspected the Heater doors. Heater doors found to be damaged. Replaced both heater doors as per Service Manual Addendum (5971733) and screws tightened as per instructions. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI needed
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301395
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 10:45 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 0h
🚨 28.0 business days
👷
▶
3 Technician Assigned Nov 6, 1:37 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 38d 3h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-10T13:00:00.000+0000
⏳ 3.0 business days
✔️
Status: Completed by Samuel Biddie Nov 10, 4:09 PM
From: Scheduled
To: Completed
Duration in Previous: 4d 2h
⏱️
Labor Added Nov 10, 4:45 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Samuel Biddie Nov 10, 4:57 PM
From: Completed
To: Closed
Duration in Previous: 48m
⏱️
Labor Added Nov 11, 10:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 11, 10:32 AM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 19, 11:44 AM
From: Ready to Bill
To: Billing Review
Duration in Previous: 8d 1h
📄
Status: Ready to Bill by Timothy Amburgey Nov 19, 11:52 AM
From: Billing Review
To: Ready to Bill
Duration in Previous: 7m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 12d 1h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 10, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03002419 Labor Open 1 $100.00 Nov 10, 4:45 PM
WL-03003049 Labor Open 0.016666666666667 $38.00 Nov 11, 10:26 AM

Details