📍 MONROE CARELL JR CHILDRENS HOSPITAL AT VANDERBILT — 2200 CHILDRENS WAY, NASHVILLE TN, 37232
Sep 4, 2025 → Oct 10, 2025
✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (14 biz days early)
Active: 4 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Oct 10, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Oct 6, 2025
22 business days (not counted)
▶ Clock Running
Status: On Hold
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 4, 2025Completed: Oct 10, 2025
Show SLA Clock Detail (9 periods)
Period
Status
Clock
Biz Days
Running Total
Sep 4 → Sep 4
Created
▶ Running
0
0
Sep 4 → Oct 6
Ready for Release
⏸ Paused
22
—
Oct 6 → Oct 6
On Hold
▶ Running
0
0
Oct 6 → Oct 8
Ready for Scheduling
▶ Running
2
2
Oct 8 → Oct 9
On Hold
▶ Running
1
3
Oct 9 → Oct 10
Ready for Scheduling
▶ Running
1
4
Oct 10 → Oct 10
On Hold
▶ Running
0
4
Oct 10 → Oct 10
Assigned
▶ Running
0
4
Oct 10 → Oct 10
Tech On Site
▶ Running
0
4
Dispatch0.1d
Holding25.0d (excluded)
Coordinators5.2d
Field Work0.0d
Billing16.2d
✓ SLA Met
Dispatch
0.1 days
Holding(excluded from total)
25.0 days
Coordinators
5.2 days
Over SLA
Field Work
0.0 days
Billing
16.2 days
Over SLA
Created: Sep 4, 2025
Due: Oct 31, 2025
Completed: Oct 10, 2025 (21 days early)
📅
27.0 daysTotal Age
⏱️
23.0d in Ready for ReleaseLongest Stage
🔄
15 transitionsStatus Changes
⚠️
17.8d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
👤
Self-ScheduledScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay23.0 days stuck in "Ready for Release"
⏱️
Total Delay17.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
23.0d
On Hold
2.0d
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
14.9d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/06/2025 Mklose- updated all LU_READY with attachments... 10/06/2025 EMartin rcvd email from Rick "I can’t find these serial numbers in our inventory." 10/03/2025 MKlose called 615-936-1000, xfer to BioMed, Michael xfer straight to tech, VM/ LVM ... 10/03/2025 MKlose called P (615) 343-5003; LVM, sent email ; rick.clark@trimedx.com ... 10/03/2025 MKlose called 615-749-9085, Patrick adv he is not the POC. ... 09/29/2025 Mklose called 615-936-1000, xfer to BioMed, Trimedx, Explained this is second time reaching out with no one calling us back. Jaquline, said she would Escalate the request for ASAP follow up.... 09/11/2025 MHamersley - called 615-936-1000, xfer to Bio Med, Sophia, Trimedx, took info and will have someone return call
🔧Work Performed
FMI 32097 Not Required - Device Not Located
🔍Technician Findings
FMI 32097 Not Required - Device Not Located
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed
📞Call Description
FMI 32097
PDF
RE Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - MONROE CARELL JR CHILDRENS HOSPITAL AT VANDERBILT - NASHVILLE TN - WO-01301417
Oct 6, 2025
PDF
LU_32097 -Giraffe OmniBed HDGH60431
Oct 21, 2025
Timeline
📋
Work Order Created Sep 4, 9:33 AM
Work Order:WO-01301416
Type:FCO
Priority:PC
✅
Status: Ready for Release by Allison BelyeaSep 4, 9:58 AM
From:Entered
To:Ready for Release
Duration in Previous:25m
🚨23.0 business days
⏸️
Status: On Hold by Erin MartinOct 6, 12:11 PM
From:Ready for Release
To:On Hold
Duration in Previous:32d 2h
📅
Status: Ready for Scheduling by Megan KloseOct 6, 1:05 PM
From:On Hold
To:Ready for Scheduling
Duration in Previous:53m
⏳3.0 business days
⏸️
Status: On Hold by Erin MartinOct 8, 4:08 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:2d 3h
📅
Status: Ready for Scheduling by Megan KloseOct 9, 7:58 AM
From:On Hold
To:Ready for Scheduling
Duration in Previous:15h 50m
⏳2.0 business days
⏸️
Status: On Hold by Erin MartinOct 10, 1:58 PM
From:Ready for Scheduling
To:On Hold
Duration in Previous:1d 5h
👷
▶
2
Technician Assigned Oct 10, 5:22 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sean Currie
From:On Hold
To:Assigned
Duration in Previous:3h 24m
🔧
▶
3
Status: Tech On Site Oct 10, 7:50 PM
Status: Tech On Site → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.083333333333333
✔️
Status: Completed by Philmon Mehari
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
⏳4.5 business days
📄
Status: Ready to Bill by Timothy AmburgeyOct 17, 11:37 AM
From:Closed
To:Ready to Bill
Duration in Previous:6d 15h
🚨12.0 business days
💵
▶
2
Status: Billing Review Nov 3, 11:28 AM
Status: Billing Review → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:N/A
⏳2.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyNov 4, 12:58 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 1h
📄
Status: Ready to Bill by Micah PetersNov 4, 10:45 PM
From:Invoice Pending
To:Ready to Bill
Duration in Previous:9h 46m
📨
▶
2
Status: Invoice Pending Nov 5, 11:19 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Nov 6, 2:14 PM
Invoice Number:SM-245636
Bottlenecks
Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 12.0 business days (threshold: 1.0 business days)
Exceeded by 11.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)