Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301420 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 MONROE CARELL JR CHILDRENS HOSPITAL AT VANDERBILT — 2200 CHILDRENS WAY, NASHVILLE TN, 37232

Sep 4, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (14 biz days early)
Active: 4 biz days
Paused: 22 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸22d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Oct 6, 2025
22 business days (not counted)
▶ Clock Running
Status: On Hold
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 6 → Oct 8, 2025
2 business days (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 10 → Oct 10, 2025
0 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 4 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Oct 6 Ready for Release ⏸ Paused 22 —
Oct 6 → Oct 6 On Hold ▶ Running 0 0
Oct 6 → Oct 8 Ready for Scheduling ▶ Running 2 2
Oct 8 → Oct 9 On Hold ▶ Running 1 3
Oct 9 → Oct 10 Ready for Scheduling ▶ Running 1 4
Oct 10 → Oct 10 On Hold ▶ Running 0 4
Oct 10 → Oct 11 Assigned ▶ Running 0 4
Dispatch 0.1d
Holding 25.0d (excluded)
Coordinators 5.2d
Billing 15.0d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
25.0 days
Coordinators
5.2 days
Over SLA
Billing
15.0 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 11, 2025 (20 days early)
📅
27.0 days Total Age
⏱️
23.0d in Ready for Release Longest Stage
🔄
14 transitions Status Changes
⚠️
17.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Release"
⏱️
Total Delay 17.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Ready for Release
23.0d
On Hold
2.0d
Ready for Scheduling
4.9d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
13.8d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/06/2025 Mklose- updated all LU_READY with attachments... 10/06/2025 EMartin rcvd email from Rick "I can’t find these serial numbers in our inventory." 10/03/2025 MKlose called 615-936-1000, xfer to BioMed, Michael xfer straight to tech, VM/ LVM ... 10/03/2025 MKlose called P (615) 343-5003; LVM, sent email ; rick.clark@trimedx.com ... 10/03/2025 MKlose called 615-749-9085, Patrick adv he is not the POC. ... 09/29/2025 Mklose called 615-936-1000, xfer to BioMed, Trimedx, Explained this is second time reaching out with no one calling us back. Jaquline, said she would Escalate the request for ASAP follow up.... 09/11/2025 MHamersley - called 615-936-1000, xfer to Bio Med, Sophia, Trimedx, took info and will have someone return call
🔧 Work Performed
FMI 32097 Not Required - Device Not Located
🔍 Technician Findings
none
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301420
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:58 AM
From: Entered
To: Ready for Release
Duration in Previous: 25m
🚨 23.0 business days
⏸️
Status: On Hold by Erin Martin Oct 6, 12:11 PM
From: Ready for Release
To: On Hold
Duration in Previous: 32d 2h
📅
Status: Ready for Scheduling by Megan Klose Oct 6, 1:05 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 53m
⏳ 3.0 business days
⏸️
Status: On Hold by Erin Martin Oct 8, 4:08 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 2d 3h
📅
Status: Ready for Scheduling by Megan Klose Oct 9, 7:58 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 15h 50m
⏳ 2.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 5h
👷
▶
2 Technician Assigned Oct 10, 5:29 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sean Currie
From: On Hold
To: Assigned
Duration in Previous: 3h 31m
⏱️
▶
2 Labor Added Oct 11, 6:34 AM
Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Assigned
To: Completed
Duration in Previous: 13h 5m
🏁
Status: Closed by Rodney Charles Oct 11, 7:31 AM
From: Completed
To: Closed
Duration in Previous: 56m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Oct 17, 1:57 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 6h
🚨 13.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:58 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18d 0h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 11:19 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:13 PM
Invoice Number: SM-245636

Bottlenecks

Ready for Scheduling
Duration: 2.9 business days (threshold: 1.0 business days)
Exceeded by 1.9 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 12.8 business days (threshold: 1.0 business days)
Exceeded by 11.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
N/A
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (2)

Name Type Status Qty Amount Date
WL-02967547 Labor Open 0.25 $100.00 Oct 11, 6:34 AM
WL-02974535 Labor Open 0.016666666666667 $38.00 Oct 17, 1:57 PM

Details