Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301477 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NATIONWIDE CHILDRENS HOSPITAL — 700 CHILDRENS DR, COLUMBUS OH, 43205

Sep 4, 2025 → Oct 16, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (11 biz days early)
Active: 13 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Oct 16, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
13d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 16, 2025
13 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 13 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 16 → Oct 16, 2025
0 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 16, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Oct 16 Ready for Scheduling ▶ Running 13 13
Oct 16 → Oct 16 Assigned ▶ Running 0 13
Oct 16 → Oct 16 Scheduled ▶ Running 0 13
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 14.5d
Billing 14.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
14.5 days
Over SLA
Billing
14.0 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 16, 2025 (15 days early)
📅
30.0 days Total Age
⏱️
17.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
25.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Release"
⏱️
Total Delay 25.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
14.0d / 1.0d SLA
Scheduled
0.5d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Ready to Bill
12.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org ... 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u emails to Jasmine & Douglas. ... 07/09/2025 MHamersley - called 614-355-4257, call went to Jasmine's VM/LM; sent f/u email to Jasmine & Douglas. ... 06/20/2025 MHamersley - called 614-355-4257, Jasmine Zirkle, Director, Biomedical Engineering, call went to her VM/LM; sent email: Jasmine.Zirkle@nationwidechildrens.org & douglas.chapman@ohiohealth.com ... 06/10/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent f/u email: douglas.chapman@ohiohealth.com ... 05/30/2025 MHamersley - called 614-566-3318, call went to Douglas' VM/LM; sent email: douglas.chapman@ohiohealth.com
🔧 Work Performed
Install FMI 32097, all required tests passed.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301477
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:20 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 14.0 business days
👷
▶
3 Technician Assigned Oct 16, 2:57 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 20d 4h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-16T12:00:00.000+0000
⏱️
6x Labor Added Oct 16, 6:26 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 3.25, 1.25, 41, 43
✔️
Status: Completed by Paul Mccormish Oct 16, 6:42 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 3h 44m, 0m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Oct 21, 9:54 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 15h
🚨 10.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 3, 12:32 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 13d 3h
📄
Status: Ready to Bill by Timothy Amburgey Nov 3, 12:38 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 6m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 46m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:07 PM
Invoice Number: SM-245636

Bottlenecks

Ready for Scheduling
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 16, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (7)

Name Type Status Qty Amount Date
WL-02973598 Labor Open 1 $0.00 Oct 16, 6:26 PM
WL-02973599 Labor Open 3.25 $100.00 Oct 16, 6:26 PM
WL-02973600 Labor Open 1.25 $0.00 Oct 16, 6:26 PM
WL-02973601 Expenses Open 1 $0.00 Oct 16, 6:26 PM
WL-02973602 Travel Open 41 $0.00 Oct 16, 6:26 PM
WL-02973603 Travel Open 43 $0.00 Oct 16, 6:26 PM
WL-02978142 Labor Open 0.016666666666667 $38.00 Oct 21, 9:54 AM

Details