Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301543 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 NOVANT HEALTH PRESBYTERIAN MEDICAL CENTER — 200 HAWTHORNE LN, CHARLOTTE NC, 28204

Sep 4, 2025 → Dec 24, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed (23 biz days late)
Active: 63 biz days
Paused: 12 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸12d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 22, 2025
12 business days (not counted)
7d
▶ Clock Running
Status: Ready for Scheduling
Sep 22 → Oct 1, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 1 → Oct 1, 2025
0 business days (counted)
Running total: 7 of ? biz days used
55d
▶ Clock Running
Status: Ready for Scheduling
Oct 1 → Dec 23, 2025
55 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 62 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 63 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 24 → Dec 24, 2025
0 business days (counted)
Running total: 63 of ? biz days used
Created: Sep 4, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 22 Ready for Release ⏸ Paused 12 —
Sep 22 → Oct 1 Ready for Scheduling ▶ Running 7 7
Oct 1 → Oct 1 Scheduled ▶ Running 0 7
Oct 1 → Dec 23 Ready for Scheduling ▶ Running 55 62
Dec 23 → Dec 23 Assigned ▶ Running 0 62
Dec 23 → Dec 24 Scheduled ▶ Running 1 63
Dec 24 → Dec 24 Tech On Site ▶ Running 0 63
Dispatch 0.0d
Holding 13.0d (excluded)
Coordinators 65.8d
Field Work 0.1d
Billing 4.1d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
13.0 days
Coordinators
65.8 days
Over SLA
Field Work
0.1 days
Billing
4.1 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Dec 24, 2025 (53 days late)
📅
76.0 days Total Age
⏱️
56.0d in Ready for Scheduling Longest Stage
🔄
15 transitions Status Changes
⚠️
66.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 56.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 66.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
13.0d
Ready for Scheduling
64.0d / 1.0d SLA
Scheduled
1.8d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.5d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
0.1d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/31/2025 EMartin WOs will be on demand and dispatched pending when the devices become available to the FSE 09/26/2025 EMartin sent email to Zane and Dalton advising FSE onsite Weds 10/01/25 to start devices 09/22/2025 MHamersley - IB call from Zane, he confirmed schedule date of Monday, Sept 29 for FSE to be onsite; sent confirmation email: zane.laney@trimedx.com ... ... 09/17/2025 MHamersley - called 757-871-4509, Eric Williams, call went to VM/LM; called 704-438-0179, spoke to Seth, he has new job, need to contact: Dalton Garris, called 980-616-4431, call went to VM/LM; sent email: dalton.garris@trimedx.com ... ... 09/16/2025 EMartin called Christal Wilson / 704-813-5481 christalwilson@novanthealth.org left VM sent follow up email called 704-384-4000 / transferred to biomed call went to Trimedix ... ... 09/11/2025 MHamersley - called 704-438-0179, Seth Floyd, call went to VM, mailbox is full and couldn't accept new msgs; called 980-286-7532, Justin Thompson, CE Sr. Site Manager, busy signal x2; called 704-384-4000, xfer to Bio Med Dept, Jacqueline took msg to have tech return call, BioMed Mgr is on vacation thru next week. (neither Seth nor Justin listed as active employees) ... ... 09/10/2025 POC info provided by GE: Justin Thompson, CE Sr. Site Manager, 980-286-7532 or Seth Floyd, BMET, 704-438-0179
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301543
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 13.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Sep 22, 12:09 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 18d 2h
⚠️ 8.0 business days
👷
▶
4 Technician Assigned Oct 1, 10:43 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 8d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-10-02T12:00:00.000+0000
📅
Status: Ready for Scheduling by Erin Martin
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 2m
🚨 56.0 business days
👷
▶
3 Technician Assigned Dec 23, 12:17 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Erin Martin
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 83d 2h, 0m
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-12-23T13:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bruce Ballard Dec 24, 3:16 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⏱️
Labor Added Dec 24, 3:25 PM
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Dec 24, 3:38 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Bruce Ballard
From: Completed
To: Closed
Duration in Previous: 5m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Dec 29, 11:22 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 4d 19h
⏳ 4.0 business days
💵
▶
2 Status: Billing Review Jan 2, 3:02 PM
Status: Billing Review → Status: WO Correction Needed
✏️
Status: WO Correction Needed by Timothy Amburgey
From: Billing Review
To: WO Correction Needed
Duration in Previous: 1m
🏁
Status: Closed by Douglas Pearce Jan 2, 3:37 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 34m
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 4:03 PM
From: Closed
To: Ready to Bill
Duration in Previous: 25m
📨
▶
2 Status: Invoice Pending Jan 2, 4:28 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 2, 5:24 PM
Invoice Number: SM-250429

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 56.0 business days (threshold: 1.0 business days)
Exceeded by 55.0 business days
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Bruce Ballard
Scheduled
Dec 23, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-250429

Work Details (2)

Name Type Status Qty Amount Date
WL-03047486 Labor Open 1 $100.00 Dec 24, 3:25 PM
WL-03048845 Labor Open 0.016666666666667 $38.00 Dec 29, 11:22 AM

Details