Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301609 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH DOCTORS HOSPITAL — 5100 W BROAD ST, COLUMBUS OH, 43228

Sep 4, 2025 → Nov 5, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (14 biz days early)
Active: 27 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Nov 5, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
27d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Nov 5, 2025
27 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 5 → Nov 5, 2025
0 business days (counted)
Running total: 27 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 5, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Nov 5 Ready for Scheduling ▶ Running 27 27
Nov 5 → Nov 5 Assigned ▶ Running 0 27
Nov 5 → Nov 5 Scheduled ▶ Running 0 27
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 28.3d
Field Work 0.0d
Billing 15.6d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
28.3 days
Over SLA
Field Work
0.0 days
Billing
15.6 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 5, 2025 (25 days early)
📅
44.0 days Total Age
⏱️
28.0d in Ready for Scheduling Longest Stage
🔄
8 transitions Status Changes
⚠️
41.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 28.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 41.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
28.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
15.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301609
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 28.0 business days
👷
▶
3 Technician Assigned Nov 5, 1:15 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 40d 3h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-05T13:00:00.000+0000
⏱️
4x Labor Added Nov 5, 3:31 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.75, 13
✔️
▶
2 Status: Completed Nov 5, 3:49 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Paul Mccormish
From: Completed
To: Closed
Duration in Previous: 1m
⏱️
▶
2 Labor Added Nov 6, 10:42 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed, 07e-Partial Project
To: 07e-Partial Project, Ready to Bill
Duration in Previous: 18h 55m, 0m
⚠️ 9.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 19, 2:02 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 13d 3h, 0m
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 11d 23h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 28.0 business days (threshold: 1.0 business days)
Exceeded by 27.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Ready to Bill
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Nov 5, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (5)

Name Type Status Qty Amount Date
WL-02997352 Labor Open 0.5 $100.00 Nov 5, 3:31 PM
WL-02997353 Labor Open 0.5 $0.00 Nov 5, 3:31 PM
WL-02997354 Labor Open 0.75 $100.00 Nov 5, 3:31 PM
WL-02997355 Travel Open 13 $0.00 Nov 5, 3:31 PM
WL-02998349 Labor Open 0.016666666666667 $38.00 Nov 6, 10:42 AM

Details