Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301616 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH DUBLIN METHODIST HOSPITAL — 7500 HOSPITAL DR, DUBLIN OH, 43016

Sep 4, 2025 → Oct 6, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (18 biz days early)
Active: 6 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Oct 6, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
6d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 6, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 6 → Oct 6, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 6, 2025
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Oct 6 Ready for Scheduling ▶ Running 6 6
Oct 6 → Oct 6 Scheduled ▶ Running 0 6
Oct 6 → Oct 6 Tech On Site ▶ Running 0 6
Oct 6 → Oct 6 Scheduled ▶ Running 0 6
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 7.4d
Field Work 0.0d
Billing 13.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
7.4 days
Over SLA
Field Work
0.0 days
Billing
13.2 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 6, 2025 (25 days early)
📅
23.0 days Total Age
⏱️
17.0d in Ready for Release Longest Stage
🔄
11 transitions Status Changes
⚠️
25.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 182 days old
🚨
Primary Delay 17.0 days stuck in "Ready for Release"
⏱️
Total Delay 25.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
7.0d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
10.3d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.com
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Device serviced.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301616
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Oct 6, 2:24 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-06T04:00:00.000+0000, 2025-10-06T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 10d 3h
🔧
Status: Tech On Site by Jackson Reeves Oct 6, 2:52 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 28m
🗓️
▶
2 Status: Scheduled Oct 6, 3:01 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-10-06T12:00:00.000+0000
⏱️
4x Labor Added Oct 6, 5:39 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 1, 200
✔️
Status: Completed by Jackson Reeves Oct 6, 5:54 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 52m, 0m
🚨 10.8 business days
⏱️
▶
2 Labor Added Oct 21, 9:16 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 14d 15h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 4h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 45m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:06 PM
Invoice Number: SM-245636

Bottlenecks

Ready for Scheduling
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 10.3 business days (threshold: 1.0 business days)
Exceeded by 9.3 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jackson Reeves
Scheduled
Oct 6, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (5)

Name Type Status Qty Amount Date
WL-02961184 Labor Open 2 $525.00 Oct 6, 5:39 PM
WL-02961185 Labor Open 1 $100.00 Oct 6, 5:39 PM
WL-02961186 Expenses Open 1 $0.00 Oct 6, 5:39 PM
WL-02961187 Travel Open 200 $0.00 Oct 6, 5:39 PM
WL-02978093 Labor Open 0.016666666666667 $38.00 Oct 21, 9:16 AM

Details