Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301618 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OHIOHEALTH RIVERSIDE METHODIST HOSPITAL — 3535 OLENTANGY RIVER RD, COLUMBUS OH, 43214

Sep 4, 2025 → Oct 29, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (2 biz days early)
Active: 22 biz days
Paused: 16 biz days
🕐 Clock stopped: Completed (Oct 29, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸16d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 26, 2025
16 business days (not counted)
22d
▶ Clock Running
Status: Ready for Scheduling
Sep 26 → Oct 29, 2025
22 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 22 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 29, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 26 Ready for Release ⏸ Paused 16 —
Sep 26 → Oct 29 Ready for Scheduling ▶ Running 22 22
Oct 29 → Oct 29 Assigned ▶ Running 0 22
Oct 29 → Oct 29 Scheduled ▶ Running 0 22
Dispatch 0.0d
Holding 17.0d (excluded)
Coordinators 23.3d
Billing 7.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
17.0 days
Coordinators
23.3 days
Over SLA
Billing
7.1 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 29, 2025 (2 days early)
📅
39.0 days Total Age
⏱️
23.0d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 23.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
17.0d
Ready for Scheduling
23.0d / 1.0d SLA
Scheduled
0.3d / 2.0d SLA
Closed
1.5d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
5.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
09/29/2025 DMalloy - Emailed customer advising I will have 1-2 FSEs on site next week to begin the remediation on the 40+devices. Customer responding providing the details for AIS background instructions and agreed to the visit; email: brittani.penix@nationwidechildrens.org ... 09/26/2025 Mklose, per email from 09/09/2025 Brittani, Penix confirmed Devices, brittani.penix@nationwidechildrens.org ... 09/09/2025 MHamersley - called 614-355-1754, call went to Brittani's VM/LM; recd new POC info from GE: Brittani Penix, Medical Equipment Fleet Manager; sent email: brittani.penix@nationwidechildrens.org ... 08/28/2025 ABelyea - per Tabitha, ok to start calling on Nationwide now ... 07/17/2025 ABelyea - Per Tabitha Wright, placing FMI 32097 for this site On Hold until further notice ... 07/14/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 07/09/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/20/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 06/10/2025 MHamersley - called 614-234-7354, call went to Nolan's VM/LM; sent f/u email: nfuller2@mchs.com 05/30/2025 MHamersley - called 614-234-7354, spoke to Nolan; sent email: nfuller2@mchs.co
🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
nr
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301618
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:57 AM
From: Entered
To: Ready for Release
Duration in Previous: 23m
🚨 17.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 26, 10:26 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 0h
🚨 23.0 business days
👷
▶
3 Technician Assigned Oct 29, 1:39 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 33d 3h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-29T12:00:00.000+0000
⏱️
4x Labor Added Oct 29, 3:23 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 45
✔️
Status: Completed by Paul Mccormish Oct 29, 3:47 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2h 7m, 0m
⏱️
▶
2 Labor Added Oct 30, 9:48 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 2m
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 9:53 AM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Nov 3, 12:07 PM
From: Ready to Bill
To: Billing Review
Duration in Previous: 4d 3h
📄
Status: Ready to Bill by Timothy Amburgey Nov 3, 12:17 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 10m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1d 0h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 45m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:06 PM
Invoice Number: SM-245636

Bottlenecks

Ready for Scheduling
Duration: 23.0 business days (threshold: 1.0 business days)
Exceeded by 22.0 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Paul Mccormish
Scheduled
Oct 29, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (5)

Name Type Status Qty Amount Date
WL-02988313 Labor Open 1 $0.00 Oct 29, 3:23 PM
WL-02988314 Labor Open 0.75 $0.00 Oct 29, 3:23 PM
WL-02988315 Labor Open 0.75 $100.00 Oct 29, 3:23 PM
WL-02988316 Travel Open 45 $0.00 Oct 29, 3:23 PM
WL-02989550 Labor Open 0.016666666666667 $38.00 Oct 30, 9:48 AM

Details