Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301623 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 STRONG MEMORIAL HOSPITAL — 601 ELMWOOD BOX 604, ROCHESTER NY, 14642

Sep 4, 2025 → Nov 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✗ SLA Missed
Active: 27 biz days
Paused: 19 biz days
🕐 Clock stopped: Completed (Nov 11, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸6d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 12, 2025
6 business days (not counted)
6d
▶ Clock Running
Status: Scheduled
Sep 12 → Sep 22, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Sep 22 → Sep 22, 2025
0 business days (counted)
Running total: 6 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Sep 22 → Oct 9, 2025
13 business days (not counted)
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 7 of ? biz days used
3d
▶ Clock Running
Status: On Hold
Oct 10 → Oct 16, 2025
3 business days (counted)
Running total: 10 of ? biz days used
17d
▶ Clock Running
Status: Ready for Scheduling
Oct 16 → Nov 11, 2025
17 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Completed
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 27 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 11 → Nov 11, 2025
0 business days (counted)
Running total: 27 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 11, 2025
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 12 Ready for Release ⏸ Paused 6 —
Sep 12 → Sep 22 Scheduled ▶ Running 6 6
Sep 22 → Sep 22 Entered ▶ Running 0 6
Sep 22 → Oct 9 Ready for Release ⏸ Paused 13 —
Oct 9 → Oct 10 Ready for Scheduling ▶ Running 1 7
Oct 10 → Oct 16 On Hold ▶ Running 3 10
Oct 16 → Nov 11 Ready for Scheduling ▶ Running 17 27
Nov 11 → Nov 11 Completed ▶ Running 0 27
Nov 11 → Nov 11 Assigned ▶ Running 0 27
Dispatch 0.0d
Holding 24.8d (excluded)
Coordinators 26.1d
Billing 11.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
24.8 days
Coordinators
26.1 days
Over SLA
Billing
11.0 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Nov 11, 2025 (10 days late)
📅
47.0 days Total Age
⏱️
17.7d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
33.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 17.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 33.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
21.0d
Scheduled
6.5d / 2.0d SLA
Ready for Scheduling
19.7d / 1.0d SLA
On Hold
3.8d
Assigned
0.0d / 0.5d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
11.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/09/2025 Mklose rcvd email from John; This work was completed on this bed on 6/6/25 by our in-house staff with parts supplied by GE. No further action should be needed


10/08/2025 mklose called 585-275-5501 spoke to Sue CE, xfer to John Vay. He advised this device was completed, but sent Serial # for confirmation.


09/22/2025 DMalloy - FSE Fanfan reached out to the site and was advised that the device was already completed. The Person he spoke with would not sign any paperwork. Will escalate to management to se about geting the work order closed. 


09/10/2025 MHamersley - called 585-275-2100, xfer to Bio Med, spoke to Melissa, need to call CE 585-275-5501, spoke to John Vay, sent email: john_vay@urmc.rochester.edu

🔧 Work Performed
FMI 32097 Not Required - FMI Previously Installed (customer confirmation attached)
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301623
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 7.0 business days
📅
▶
3 Dispatch Scheduled Sep 12, 4:19 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Deon Malloy
Technician: Fanfan Siku
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Release
To: Scheduled
Duration in Previous: 8d 6h
⚠️ 7.0 business days
🆕
Status: Entered by Deon Malloy Sep 22, 10:57 AM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 9d 18h, 0m
🚨 14.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 9, 8:50 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 16d 21h
⏳ 2.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 5h
⏳ 4.0 business days
📅
Status: Ready for Scheduling by Megan Klose Oct 16, 2:46 PM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 6d 0h
🚨 18.0 business days
✔️
▶
4 Status: Completed Nov 11, 1:19 PM
Status: Completed → Technician Assigned → Labor Added → Status: Completed
👷
Technician Assigned by Fady Messak
Technician: Shady Messak
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.25
✔️
Status: Completed by Fady Messak
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
⏳ 2.0 business days
⏱️
Labor Added Nov 13, 9:48 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
▶
2 Status: 07e-Partial Project Nov 13, 9:53 AM
Status: 07e-Partial Project → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 18d 3h, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready for Scheduling
Duration: 17.7 business days (threshold: 1.0 business days)
Exceeded by 16.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Shady Messak
Scheduled
N/A
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03003321 Labor Open 0.25 $100.00 Nov 11, 1:20 PM
WL-03005822 Labor Open 0.016666666666667 $38.00 Nov 13, 9:48 AM

Details