Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301626 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TENNOVA HEALTHCARE NORTH KNOXVILLE MEDICAL CENTER — 7565 DANNAHER DR, POWELL TN, 37849

Sep 4, 2025 → Nov 18, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 30, 2025
✓ SLA Met (6 biz days early)
Active: 34 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Nov 18, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 29, 2025
17 business days (not counted)
30d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Nov 12, 2025
30 business days (counted)
Running total: 30 of ? biz days used
▶ Clock Running
Status: Scheduled
Nov 12 → Nov 18, 2025
4 business days (counted)
Running total: 34 of ? biz days used
Created: Sep 4, 2025 Completed: Nov 18, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 29 Ready for Release ⏸ Paused 17 —
Sep 29 → Nov 12 Ready for Scheduling ▶ Running 30 30
Nov 12 → Nov 18 Scheduled ▶ Running 4 34
Dispatch 0.0d
Holding 18.0d (excluded)
Coordinators 35.2d
Field Work 0.7d
Billing 7.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
18.0 days
Coordinators
35.2 days
Over SLA
Field Work
0.7 days
Billing
7.1 days
Over SLA
Created: Sep 4, 2025 Due: Nov 30, 2025 Completed: Nov 18, 2025 (12 days early)
📅
52.0 days Total Age
⏱️
30.6d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
38.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 30.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 38.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
30.6d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Completed
0.7d / 1.0d SLA
Closed
1.3d / 1.0d SLA
07e-Partial Project
0.0d
Ready to Bill
7.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12/2025 EMartin sent email to john.grimes1@tennova.com advising FSE onsite Tues 11/18/2025 to complete devices 09/29/2025 Mklose called (865) 859-8602, Spoke to John, Giraffe OmniBed HDGH60361- no showing up, Giraffe OmniBed HDGH60344- does not show up, other 2 are confirmed. sent email for confirmation. john.grimes1@tennova.com ... 09/29/2025 Mklose called (865) 859-8602, Spoke to John, 60361- no showing up, others are confirmed. 60344- does not show up, sent email for confirmation. john.grimes1@tennova.com
🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
Device unknown
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301626
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 3:05 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 5h
🚨 31.0 business days
👷
▶
3 Technician Assigned Nov 12, 2:09 PM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 44d 0h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-18T13:00:00.000+0000
⚠️ 5.0 business days
✔️
Status: Completed by Samuel Biddie Nov 18, 10:49 AM
From: Scheduled
To: Completed
Duration in Previous: 5d 20h
⏱️
Labor Added Nov 18, 4:12 PM
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Samuel Biddie Nov 18, 4:18 PM
From: Completed
To: Closed
Duration in Previous: 5h 29m
⏱️
▶
3 Labor Added Nov 19, 10:05 AM
Labor Added → Status: 07e-Partial Project → Status: Ready to Bill
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 17h 49m
📄
Status: Ready to Bill by Timothy Amburgey
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1m
⚠️ 7.0 business days
💵
Status: Billing Review by Allison Belyea Dec 1, 12:42 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 12d 2h, 0m
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:40 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 57m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:07 PM
Invoice Number: 247861

Bottlenecks

Ready for Scheduling
Duration: 30.6 business days (threshold: 1.0 business days)
Exceeded by 29.6 business days
Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Samuel Biddie
Scheduled
Nov 18, 8:00 AM
Created
Sep 4, 9:33 AM
Invoice #
247861

Work Details (2)

Name Type Status Qty Amount Date
WL-03011676 Labor Open 1 $100.00 Nov 18, 4:12 PM
WL-03012846 Labor Open 0.016666666666667 $38.00 Nov 19, 10:05 AM

Details