Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301643 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRISTAR CENTENNIAL MEDICAL CENTER — 2300 PATTERSON ST, NASHVILLE TN, 37203

Sep 4, 2025 → Oct 11, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (14 biz days early)
Active: 9 biz days
Paused: 17 biz days
🕐 Clock stopped: Completed (Oct 11, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸17d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 29, 2025
17 business days (not counted)
7d
▶ Clock Running
Status: Ready for Scheduling
Sep 29 → Oct 8, 2025
7 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 8 → Oct 9, 2025
1 business day (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 9 → Oct 10, 2025
1 business day (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: On Hold
Oct 10 → Oct 11, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Completed
Oct 11 → Oct 11, 2025
0 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 11 → Oct 11, 2025
0 business days (counted)
Running total: 9 of ? biz days used
Created: Sep 4, 2025 Completed: Oct 11, 2025
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 29 Ready for Release ⏸ Paused 17 —
Sep 29 → Oct 8 Ready for Scheduling ▶ Running 7 7
Oct 8 → Oct 9 On Hold ▶ Running 1 8
Oct 9 → Oct 10 Ready for Scheduling ▶ Running 1 9
Oct 10 → Oct 11 On Hold ▶ Running 0 9
Oct 11 → Oct 11 Completed ▶ Running 0 9
Oct 11 → Oct 11 Assigned ▶ Running 0 9
Dispatch 0.0d
Holding 20.2d (excluded)
Coordinators 10.0d
Billing 13.2d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
20.2 days
Coordinators
10.0 days
Over SLA
Billing
13.2 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Oct 11, 2025 (20 days early)
📅
27.0 days Total Age
⏱️
18.0d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
23.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Release"
⏱️
Total Delay 23.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
18.0d
Ready for Scheduling
10.0d / 1.0d SLA
On Hold
2.2d
Completed
0.0d / 1.0d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
12.0d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/29/2025 Mklose rcvd email from Toby Breaux, he confirmed this device is not in their inventory.


09/29/2025 Mklose called 615-342-1000, xfer to BioMed, Dylan, confirmed all devices except- Giraffe OmniBed Carestation TAB24240063SA .POC- Toby Breaux, toby.breaux@gehealthcare.com, dylan.moody@gehealthcare.com. sent vonfrimation email. Dylan last week, so Toby will be POC. ...09/12/2025 MHamersley - called 615-342-1000, xfer to Bio Med, call went to VM/LM

🔧 Work Performed
FMI 32097 Not Required - Device Not Located
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301643
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
🚨 18.0 business days
📅
Status: Ready for Scheduling by Megan Klose Sep 29, 11:51 AM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 25d 1h
⚠️ 8.0 business days
⏸️
Status: On Hold by Erin Martin Oct 8, 4:08 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 9d 4h
📅
Status: Ready for Scheduling by Megan Klose Oct 9, 8:54 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 16h 46m
⏳ 2.0 business days
⏸️
Status: On Hold by Erin Martin Oct 10, 1:58 PM
From: Ready for Scheduling
To: On Hold
Duration in Previous: 1d 5h
⏱️
▶
2 Labor Added Oct 11, 7:32 AM
Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: On Hold
To: Completed
Duration in Previous: 17h 35m
👷
▶
2 Technician Assigned Oct 11, 3:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Fady Messak
From: Completed, Assigned
To: Assigned, Completed, Closed
Duration in Previous: 7h 49m, 0m
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Oct 21, 9:50 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 9d 18h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 12:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 4h
📄
Status: Ready to Bill by Micah Peters Nov 4, 10:45 PM
From: Invoice Pending
To: Ready to Bill
Duration in Previous: 9h 45m
📨
▶
2 Status: Invoice Pending Nov 5, 11:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 6, 2:06 PM
Invoice Number: SM-245636

Bottlenecks

Ready for Scheduling
Duration: 8.0 business days (threshold: 1.0 business days)
Exceeded by 7.0 business days
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Rodney Charles
Scheduled
N/A
Created
Sep 4, 9:33 AM
Invoice #
SM-245636

Work Details (2)

Name Type Status Qty Amount Date
WL-02967551 Labor Open 0.25 $100.00 Oct 11, 7:32 AM
WL-02978138 Labor Open 0.016666666666667 $38.00 Oct 21, 9:50 AM

Details