Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301645 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 TRUMBULL REGIONAL MEDICAL CENTER — 1350 E MARKET ST, WARREN OH, 44482

Sep 4, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 2 biz days
Paused: 7 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸7d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 15, 2025
7 business days (not counted)
▶ Clock Running
Status: On Hold
Sep 15 → Sep 16, 2025
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 2 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 15 Ready for Release ⏸ Paused 7 —
Sep 15 → Sep 16 On Hold ▶ Running 1 1
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 2
Sep 17 → Sep 17 Scheduled ▶ Running 0 2
Dispatch 0.0d
Holding 10.0d (excluded)
Coordinators 2.0d
Billing 11.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
10.0 days
Coordinators
2.0 days
Over SLA
Billing
11.0 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
10.0 days Total Age
⏱️
11.0d in Ready to Bill Longest Stage
🔄
7 transitions Status Changes
⚠️
11.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 11.0 days stuck in "Ready to Bill"
⏱️
Total Delay 11.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
8.0d
On Hold
2.0d
Ready for Scheduling
2.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/15/2025 ABelyea - per GE, SR closed as code 5. Waiting for update on billing question

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301645
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⚠️ 8.0 business days
⏸️
Status: On Hold by Allison Belyea Sep 15, 10:02 AM
From: Ready for Release
To: On Hold
Duration in Previous: 11d 0h
⏳ 2.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 1d 0h
⏳ 2.0 business days
🗓️
▶
5 Status: Scheduled Sep 17, 11:45 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled → Labor Added → Status: Ready to Bill
👷
Technician Assigned by Allison Belyea
Technician: Fady Messak
📅
Dispatch Scheduled by Allison Belyea
Scheduled For: 2025-09-17T17:00:00.000+0000
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
📄
Status: Ready to Bill by Allison Belyea
From: Closed
To: Ready to Bill
Duration in Previous: 0m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 2h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 11:02 AM
Invoice Number: SM-242560

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 17, 1:00 PM
Created
Sep 4, 9:33 AM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02938645 Labor Open 0.016666666666667 $38.00 Sep 17, 11:45 AM

Details