Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301647 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 UC HEALTH WEST CHESTER HOSPITAL — 7700 UNIVERSITY DR, WEST CHESTER OH, 45069

Sep 4, 2025 → Sep 17, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 31, 2025
✓ SLA Met (31 biz days early)
Active: 6 biz days
Paused: 3 biz days
🕐 Clock stopped: Completed (Sep 17, 2025)
▶ Clock Running
Status: Created
Sep 4 → Sep 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸3d
⏸ Clock Paused
Status: Ready for Release
Sep 4 → Sep 9, 2025
3 business days (not counted)
5d
▶ Clock Running
Status: On Hold
Sep 9 → Sep 16, 2025
5 business days (counted)
Running total: 5 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 17, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 17 → Sep 17, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Sep 4, 2025 Completed: Sep 17, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 4 → Sep 4 Created ▶ Running 0 0
Sep 4 → Sep 9 Ready for Release ⏸ Paused 3 —
Sep 9 → Sep 16 On Hold ▶ Running 5 5
Sep 16 → Sep 17 Ready for Scheduling ▶ Running 1 6
Sep 17 → Sep 17 Scheduled ▶ Running 0 6
Dispatch 0.0d
Holding 10.0d (excluded)
Coordinators 2.0d
Billing 10.8d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
10.0 days
Coordinators
2.0 days
Over SLA
Billing
10.8 days
Over SLA
Created: Sep 4, 2025 Due: Oct 31, 2025 Completed: Sep 17, 2025 (44 days early)
📅
10.0 days Total Age
⏱️
10.8d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 181 days old
🚨
Primary Delay 10.8 days stuck in "Ready to Bill"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Release
4.0d
On Hold
6.0d
Ready for Scheduling
2.0d / 1.0d SLA
Ready to Bill
10.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

09/09/2025 ABelyea - per GE does not need service, on hold pending billing decision

🔧 Work Performed
Admin Closure Only
🔍 Technician Findings
Admin Closure Only
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed
📞 Call Description
FMI 32097

Timeline

📋
Work Order Created Sep 4, 9:33 AM
Work Order: WO-01301647
Type: FCO
Priority: PC
✅
Status: Ready for Release by Allison Belyea Sep 4, 9:56 AM
From: Entered
To: Ready for Release
Duration in Previous: 22m
⏳ 4.0 business days
⏸️
Status: On Hold by Allison Belyea Sep 9, 10:21 AM
From: Ready for Release
To: On Hold
Duration in Previous: 5d 0h
⚠️ 6.0 business days
📅
Status: Ready for Scheduling by Allison Belyea Sep 16, 10:05 AM
From: On Hold
To: Ready for Scheduling
Duration in Previous: 6d 23h
⏳ 2.0 business days
📅
Dispatch Scheduled by Allison Belyea Sep 17, 11:49 AM
Scheduled For: 2025-09-17T05:00:00.000+0000
⏱️
▶
3 Labor Added Sep 17, 1:41 PM
Labor Added → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Allison Belyea
Technician: a0h5A00000GbkeQQAR, Fady Messak
🗓️
Status: Scheduled by Allison Belyea
From: Ready for Scheduling, Scheduled, Completed, Closed
To: Scheduled, Completed, Closed, Ready to Bill
Duration in Previous: 1d 3h, 0m
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Oct 1, 2:44 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
💰
Status: Invoiced by Timothy Amburgey Oct 1, 2:56 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🧾
Invoice Created Oct 2, 11:01 AM
Invoice Number: SM-242560

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 10.8 business days (threshold: 1.0 business days)
Exceeded by 9.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Fady Messak
Scheduled
Sep 17, 1:00 AM
Created
Sep 4, 9:33 AM
Invoice #
SM-242560

Work Details (1)

Name Type Status Qty Amount Date
WL-02938836 Labor Open 0.016666666666667 $38.00 Sep 17, 1:41 PM

Details